At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable experience.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression await you!
- Why this job: Make a real difference in guests' stays while developing your hospitality skills.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 20000 - 25000 € per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
If you’re our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks our Receptionist could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Receptionist? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Receptionist employer: Aldgate Hotel Opco Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Receptionist, you'll enjoy unique benefits such as special room rates across our hotels, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable experiences for our guests while being part of a supportive community that celebrates diversity and encourages new ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Research Leonardo Hotels and understand their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of the community.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first point of contact for guests. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation with a warm smile.
✨Tip Number 3
Be proactive! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on the radar of the hiring team.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that warm, friendly vibe to our team.
Tailor Your Application:Make sure to customise your application for the Receptionist role. Highlight your organisational skills and any experience you have in customer service. Show us how you can create memorable moments for our guests!
Show Your Passion:We love candidates who are eager to make a difference! In your application, share any ideas you have for enhancing guest experiences or improving processes. Let us know why you’re excited about joining the Leonardo community.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Aldgate Hotel Opco Limited
✨Show Your Personality
As a Receptionist, your warm and friendly personality is key. During the interview, let your true self shine through! Share personal anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in the past.
✨Know the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. Be prepared to discuss how you embody these principles in your work. This shows that you’re not just looking for a job, but that you genuinely want to be part of their community.
✨Demonstrate Team Spirit
Since the role involves working closely with others, emphasise your ability to collaborate and support your team. Share examples of how you’ve worked effectively in a team setting, especially in busy environments, to create memorable experiences for guests.
✨Prepare Local Recommendations
As a Receptionist, you’ll need to provide guests with local insights. Research popular attractions, restaurants, and events in the area. Bring this knowledge to the interview to show your enthusiasm for helping guests have a fantastic stay.
