At a Glance
- Tasks: Lead hotel operations and ensure guests have an unforgettable experience.
- Company: Join a dynamic team at Leonardo Hotels, known for its inclusive culture.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Opportunities for career progression and ongoing training in a supportive environment.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 40000 - 50000 £ per year.
The Deputy General Manager will direct the strategic initiatives and objectives of the hotel and manage day-to-day operations through the engagement of the team. As an ambassador for your own hotel and the wider Leonardo Hotels estate, you will demonstrate the company vision, mission and values. You'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience.
Responsibilities
- Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
- Lead from the front and get stuck in – you're the face of the hotel operation.
- Regularly inspect rooms to ensure our product is to brand standard.
- Mentor team members in your hotel, who are undertaking in‐house Learning & Development programmes in support of their career.
- Collaborate with your local HR team to host engaging activities for your team.
- Host weekly operations meetings to discuss events and groups – you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver.
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company‐wide recognition scheme: vouchers to spend on a wide range of high‐street shops.
- Talent referral scheme.
- Thank You Week: ice‐cream trucks, yoga classes and more.
- Wellbeing calendar.
- Ongoing job‐related training programmes with clear paths for progression.
Diversity & Inclusion
We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected. We are a Disability Confident Employer and a member of the Valuable500, partnering with social enterprises to change attitudes towards disability and provide opportunities for all.
Deputy General Manager in London employer: Aldgate Hotel Opco Limited
Leonardo Hotels is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. With unique benefits such as special room rates across the UK and Europe, a company-wide recognition scheme, and a commitment to diversity and inclusion, employees are empowered to grow their careers while enjoying a supportive and engaging environment. The Deputy General Manager role not only allows you to lead a dedicated team but also provides opportunities for ongoing training and personal development, making it a rewarding place to work.
Contact Details:
Aldgate Hotel Opco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Get to know the hotel inside out! Before your interview, visit the hotel if you can. Familiarise yourself with the layout, services, and vibe. This will help you speak confidently about how you can enhance guest experiences.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've led teams in the past. Talk about how you’ve motivated staff and improved guest satisfaction – that’s what they want to hear!
✨Tip Number 3
Engage with the team during the interview. Ask questions about their culture and values. This shows you’re genuinely interested in being part of the team and aligns with their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Leonardo Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about guest satisfaction and team engagement, so share your experiences that reflect this!
Tailor Your Application:Make sure to customise your CV and cover letter to match the Deputy General Manager role. Highlight relevant skills and experiences that align with our hotel’s mission and values, showing us why you're the perfect fit.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see what you bring to the table!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aldgate Hotel Opco Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its operations thoroughly. Familiarise yourself with the brand standards, guest satisfaction targets, and any recent news or events related to the hotel. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and developing team members. Highlight your ability to engage and motivate staff, as this is crucial for creating an incredible guest experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to handle guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Commitment to Diversity & Inclusion
Leonardo Hotels values diversity and inclusion, so be ready to discuss how you can contribute to creating a welcoming environment. Share your experiences in promoting inclusivity within teams and how you plan to support the hotel's commitment to these values.
