At a Glance
- Tasks: Support the Front Office team to create memorable guest experiences and ensure smooth operations.
- Company: Join Leonardo Hotels, a leader in genuine hospitality with a focus on inclusivity.
- Benefits: Enjoy special rates on hotel rooms, recognition schemes, and wellness activities.
- Other info: Opportunities for career progression and ongoing training in a supportive environment.
- Why this job: Be the backbone of a dynamic team and inspire others while making guests feel valued.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.
Key Responsibilities- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity or lived experience—is welcomed, valued and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes toward disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Assistant Front Office Manager (Maternity Cover) in London employer: Aldgate Hotel Opco Limited
Leonardo Hotels is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those looking to grow in the hospitality industry. With benefits like special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes, employees are encouraged to thrive both personally and professionally. The culture fosters respect and collaboration, ensuring that every team member feels valued and empowered to create memorable experiences for guests.
Contact Details:
Aldgate Hotel Opco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the hotel and its values. Show us that you understand our mission and how you can contribute to creating memorable moments for guests. Bring your positive energy and enthusiasm!
✨Tip Number 3
Practice your upselling techniques! Think of creative ways to enhance guest experiences and be ready to share your ideas during interviews. We love candidates who can think outside the box and bring proactive solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Leonardo Hotels family.
We think you need these skills to ace Assistant Front Office Manager (Maternity Cover) in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences where you've created memorable moments for guests, as this aligns perfectly with our mission at Leonardo Hotels.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Assistant Front Office Manager. Highlight your supervisory skills and any experience you have in coaching or training team members, as these are key aspects of the job.
Be Authentic:We value genuine personalities, so don’t be afraid to let your true self come through in your writing. Share your unique perspective on guest care and how you can contribute to our positive workplace culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Aldgate Hotel Opco Limited
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels and their values. Understand their commitment to genuine hospitality and how they treat their guests and staff. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising and motivating your colleagues. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your ability to inspire others will demonstrate that you’re ready for this role.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, like dealing with a difficult guest or training a new team member. Think of scenarios where you’ve made a positive impact and be ready to share those stories. This will showcase your problem-solving skills and customer care strategies.
✨Bring Your Positive Energy
Leonardo Hotels values positivity and teamwork. During the interview, let your enthusiasm shine through! Share why you love working in hospitality and how you can contribute to creating memorable moments for guests. A positive attitude can set you apart from other candidates.
