At a Glance
- Tasks: Supervise Front Office operations and create memorable guest experiences.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, wellness activities, and ongoing training.
- Other info: Clear paths for progression and a commitment to diversity and inclusion.
- Why this job: Be a key player in a fun, fast-paced environment while inspiring your team.
- Qualifications: People skills, organisational abilities, and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.
You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.
If you’re our ideal Reception Supervisor, you will:
- Be a people's person and make each day fun and engaging for the team!
- Work well in a fast-paced environment
- Coach and train new team members
- Bring solutions to the table and think on your feet
- Be dependable, and a reassuring influence for both guests and the team
- Have top-notch organisational skills
Some of the perks our Front Office Supervisor could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Front Office Supervisor? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Front Office Supervisor employer: Aldgate Hotel Opco Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Front Office Supervisor, you will enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a supportive community that prioritises both employee wellbeing and exceptional guest experiences.
Contact Details:
Aldgate Hotel Opco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Front Office Supervisor. We want to see your personality shine through, so be ready to share your stories!
✨Tip Number 3
Show off your people skills! During the interview, demonstrate how you can create memorable moments for guests and inspire your team. Remember, we’re looking for someone who can make every day fun and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Leonardo community!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application for the Front Office Supervisor role. Highlight your experience in hospitality and any relevant skills that align with our mission and values. We love seeing how you fit into our community!
Showcase Your People Skills:As a people’s person, it’s crucial to demonstrate your ability to engage and inspire others. Share examples of how you've motivated teams or created memorable experiences for guests in your previous roles. We’re all about making connections!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Aldgate Hotel Opco Limited
✨Show Your People Skills
As a Front Office Supervisor, you'll be the heart of the team. Make sure to highlight your ability to connect with people during the interview. Share examples of how you've created engaging experiences for guests and motivated your colleagues in previous roles.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss specific strategies you use to manage multiple tasks effectively. Bring up any tools or methods that help you stay on top of your game, as this will show you're ready for the busy role ahead.
✨Be Ready to Problem-Solve
The interviewers will want to see how you think on your feet. Prepare some scenarios where you've successfully resolved issues or brought solutions to the table. This will demonstrate your ability to handle challenges and keep the team and guests happy.
✨Embrace the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. During the interview, weave these into your responses to show that you align with their culture. This will not only reflect your enthusiasm but also your commitment to being a part of their community.
