At a Glance
- Tasks: Lead hotel operations and create unforgettable guest experiences with your vibrant team.
- Company: Join the Leonardo community of over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and ongoing training for career growth.
- Other info: We value diversity and create a welcoming environment for all.
- Why this job: Be the face of the hotel and inspire your team to exceed guest expectations.
- Qualifications: Strong people skills and a passion for hospitality are essential.
The predicted salary is between 35000 - 45000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.
You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
As a Deputy General Manager, you will:
- Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
- Lead from the front and get stuck in – you’re the face of the hotel operation!
- Regularly inspect rooms to ensure our product is to brand standard
- Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
- Collaborate with your local HR team to host engaging activities for your team
- Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!
Some of the perks our Deputy General Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Deputy General Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Deputy General Manager employer: Aldgate Hotel Opco Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Deputy General Manager, you will not only lead a dedicated team to create unforgettable guest experiences but also benefit from exceptional employee growth opportunities, including ongoing training and a clear path for career progression. With unique perks like special room rates, a company-wide recognition scheme, and engaging wellbeing activities, joining our community means being part of a supportive environment that truly cares for its people.
Contact Details:
Aldgate Hotel Opco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current employees at Leonardo Hotels. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality during interviews! Be yourself and let your passion for hospitality shine through. Remember, they’re looking for someone who can lead a team and create memorable moments for guests, so don’t hold back on sharing your ideas.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in a hotel setting. This will help you demonstrate your problem-solving skills and show that you’re ready to step into the Deputy General Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates about what it’s like to work with us at Leonardo Hotels. Don’t miss out!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your relevant experience and skills that match the job description, especially those people skills we’re looking for!
Showcase Your Leadership Style:As a Deputy General Manager, you'll be leading a team. Use your application to demonstrate your leadership style and how you inspire others. Share examples of how you've motivated teams in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Leonardo community!
How to prepare for a job interview at Aldgate Hotel Opco Limited
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and inspired your team. Highlight how you’ve set targets, mentored others, and ensured guest satisfaction – these are key aspects they’ll be looking for!
✨Engage with the Interviewers
Interviews are a two-way street! Don’t hesitate to ask questions about the hotel’s operations, team dynamics, or future initiatives. This shows that you’re not just interested in the role, but also in how you can contribute to the hotel's success and culture.
✨Demonstrate Your Problem-Solving Abilities
In a busy role like this, challenges will arise. Be ready to discuss specific situations where you’ve tackled problems head-on. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can keep the hotel running smoothly even under pressure.
