At a Glance
- Tasks: Support Front Office operations and create memorable guest experiences.
- Company: Join the vibrant Leonardo community with over 55 hotels in the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, wellness activities, and ongoing training.
- Other info: Enjoy a supportive environment with clear paths for career progression.
- Why this job: Be a key player in a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 € per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.
You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.
If you’re our ideal Assistant Front Office Manager, you will:
- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
Some of the perks our Assistant Front Office Manager (Maternity Cover) could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as an Assistant Front Office Manager (Maternity Cover)? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Assistant Front Office Manager (Maternity Cover) employer: Aldgate Hotel Opco Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As an Assistant Front Office Manager, you'll enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us in creating memorable experiences for our guests while being part of a supportive community that prioritises your wellbeing and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest care and team dynamics. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your personality during the interview! Remember, they want to see how you fit into their vibrant team culture. Bring your positive energy and share examples of how you've created memorable experiences for guests in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the Leonardo community.
We think you need these skills to ace Assistant Front Office Manager (Maternity Cover)
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight your relevant experience and skills that match the job description, especially those related to guest care and team leadership.
Show Your Passion:We love candidates who are genuinely excited about hospitality! Share your enthusiasm for creating memorable experiences for guests and how you can contribute to our team’s success.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Aldgate Hotel Opco Limited
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Team Spirit
As an Assistant Front Office Manager, teamwork is key. Be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to inspire and motivate colleagues, as this aligns perfectly with the role's requirements.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as a guest complaint or a busy check-in period. Think through these scenarios beforehand and come up with proactive solutions that demonstrate your problem-solving skills and commitment to guest satisfaction.
✨Bring Your Positive Energy
Leonardo Hotels values positivity and enthusiasm. Make sure to convey your energy during the interview. A friendly smile and a can-do attitude can go a long way in making a great impression. Remember, they want someone who can uplift the team and create memorable experiences for guests!
