At a Glance
- Tasks: Manage relationships with iconic brands and drive their eCommerce success.
- Company: Join a leading global eCommerce platform with a vibrant culture.
- Benefits: Competitive salary, bonuses, commissions, and stock options.
- Other info: Exciting career progression in a fast-paced, innovative environment.
- Why this job: Be part of international growth and work with top retailers across Europe.
- Qualifications: Fluent in German or Italian plus English; customer success experience preferred.
The predicted salary is between 45000 - 60000 £ per year.
We're working with a market leading global eCommerce platform that powers some of the world's most iconic brands. This established, high growth SaaS company is scaling and looking for German and Italian speaking Customer Success Managers at a range of levels to join their team in London (3 days in the office per week).
What you'll be doing
- Own and grow a portfolio of German or Italian speaking clients, driving retention and expansion.
- Partner with customers to shape commercial strategy and performance.
- Work closely with Product, Sales and Technical teams to deliver best in class solutions.
- Engage with senior stakeholders across globally recognised brands.
- Support clients with international growth, localisation and cross-border eCommerce strategy.
What they're looking for
- Fluent German or Italian plus English (essential).
- Background in Customer Success, Account Management, or eCommerce.
- Comfortable managing multiple clients in a fast paced, commercial environment.
- Strong commercial mindset with the ability to identify growth opportunities.
- Confident communicator, able to build relationships at all levels.
- SaaS experience is beneficial but not essential for more junior hires.
Why this role?
- Be at the heart of international eCommerce expansion.
- Partner with leading retailers and brands across Europe.
- Work with a high growth SaaS platform backed by cutting edge tech.
- Strong package with bonus, commission and RSUs on offer.
- Clear progression opportunities within a scaling global business.
German & Italian Customer Success Managers in London employer: Alderson James
Join a dynamic and innovative global eCommerce platform that not only champions some of the world's most iconic brands but also fosters a vibrant work culture in London. With a strong focus on employee growth, you will have access to clear progression opportunities, competitive compensation packages including bonuses and RSUs, and the chance to collaborate with leading retailers across Europe. This is an excellent opportunity for those looking to make a meaningful impact in a fast-paced environment while being part of a supportive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land German & Italian Customer Success Managers in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing their products and recent news will show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in Customer Success and eCommerce can benefit their team. We want to hear how you can drive retention and growth for their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace German & Italian Customer Success Managers in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success or eCommerce, and don’t forget to mention your language skills in German or Italian. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your background aligns with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements rather than just duties. Numbers and results speak volumes! Tell us how you’ve driven retention or expanded client portfolios in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Alderson James
✨Know Your Clients
Before the interview, research the brands and clients the company works with. Understanding their needs and challenges will help you demonstrate how you can add value as a Customer Success Manager.
✨Showcase Your Language Skills
Since fluency in German or Italian is essential, be prepared to switch between languages during the interview. Practise discussing your experience and skills in both languages to show your confidence and versatility.
✨Highlight Your Commercial Acumen
Be ready to discuss specific examples where you've identified growth opportunities for clients. This will showcase your strong commercial mindset and ability to drive retention and expansion.
✨Engage with Stakeholders
Prepare to talk about your experience working with senior stakeholders. Share examples of how you've built relationships and collaborated with different teams to deliver solutions, as this is key in a fast-paced environment.
