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- Tasks: Drive client success in the DACH market and collaborate with top brands.
- Company: Fast-growing SaaS company powering iconic global brands.
- Benefits: Competitive salary, bonuses, commissions, and RSUs.
- Why this job: Join a dynamic team and shape the future of international eCommerce.
- Qualifications: Fluency in German and English, plus eCommerce experience.
- Other info: Work in a vibrant London office three days a week.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week).
What you\’ll be doing:
- Own the success of clients in the DACH market, acting as a trusted advisor
- Drive client strategy, retention and expansion
- Collaborate cross-functionally with product, sales, and tech teams
- Work with senior stakeholders at globally recognised brands
What they’re looking for:
- Fluency in German and English is essential
- Experience in eCommerce is essential – whether in Customer Success, Account Management or eCommerce management / consultancy
- Confidence managing a range of clients (ideally within SaaS or eCommerce tech)
- A strategic mindset with strong commercial acumen
- Excellent communication and relationship building skills
Why this role?
- Be at the heart of international eCommerce expansion
- Partner with leading retailers and brands across Europe
- Work with a high growth SaaS platform backed by cutting edge tech
- Strong package with bonus, commission, and RSUs on offer
Locations
German speaking Customer Success Manager employer: Alderson James
Contact Detail:
Alderson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at companies you admire. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and how they impact the DACH market. This will help you speak confidently about how you can drive client success and retention.
✨Tip Number 3
Showcase your language skills! If you're fluent in German and English, make sure to highlight this in conversations. Being able to communicate effectively with clients in their native language is a huge plus in Customer Success roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace German speaking Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in eCommerce and any relevant skills that show you can drive client strategy and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed clients in the past, especially in the DACH market.
Show Off Your Language Skills: Since fluency in German and English is essential, make sure to showcase your language skills prominently. If you have any certifications or experiences that highlight your proficiency, include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Alderson James
✨Know Your Stuff
Make sure you brush up on the eCommerce landscape, especially in the DACH market. Understand the challenges and opportunities that brands face in this region. This will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
✨Showcase Your Communication Skills
Since you'll be working with senior stakeholders, practice articulating your thoughts clearly and confidently in both German and English. Prepare examples of how you've successfully built relationships in previous roles, as this will highlight your excellent communication skills.
✨Demonstrate Strategic Thinking
Think about how you can drive client strategy, retention, and expansion. Be ready to discuss specific strategies you've implemented in past roles that led to successful outcomes. This will showcase your strategic mindset and commercial acumen.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with product, sales, and tech teams. Think of examples where you've collaborated across departments to achieve a common goal. Highlighting your teamwork skills will show that you're adaptable and ready to thrive in a fast-paced environment.