At a Glance
- Tasks: Manage relationships with iconic brands and drive their eCommerce success.
- Company: Join a leading global eCommerce platform with a vibrant culture.
- Benefits: Competitive salary, bonuses, commissions, and stock options.
- Other info: Exciting career progression in a fast-paced, innovative environment.
- Why this job: Be part of international eCommerce growth and work with top retailers.
- Qualifications: Fluent in German or Italian plus English; customer success experience preferred.
The predicted salary is between 40000 - 55000 £ per year.
We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This established, high growth SaaS company is scaling and looking for German and Italian speaking Customer Success Managers at a range of levels to join their team in London (3 days in the office per week).
What you’ll be doing:
- You’ll sit at the heart of their international client base, owning relationships end-to-end and acting as a trusted advisor to some of the biggest brands in eCommerce.
- Own and grow a portfolio of German or Italian speaking clients, driving retention and expansion.
- Partner with customers to shape commercial strategy and performance.
- Work closely with Product, Sales and Technical teams to deliver best in class solutions.
- Engage with senior stakeholders across globally recognised brands.
- Support clients with international growth, localisation and cross-border eCommerce strategy.
What they’re looking for:
- Fluent German or Italian plus English (essential).
- Background in Customer Success, Account Management, or eCommerce.
- Comfortable managing multiple clients in a fast paced, commercial environment.
- Strong commercial mindset with the ability to identify growth opportunities.
- Confident communicator, able to build relationships at all levels.
- SaaS experience is beneficial but not essential for more junior hires.
Why this role?
- Be at the heart of international eCommerce expansion.
- Partner with leading retailers and brands across Europe.
- Work with a high growth SaaS platform backed by cutting edge tech.
- Strong package with bonus, commission and RSUs on offer.
- Clear progression opportunities within a scaling global business.
German & Italian Customer Success Managers employer: Alderson James
Join a dynamic and innovative eCommerce platform that not only champions some of the world's most iconic brands but also fosters a vibrant work culture in London. As a Customer Success Manager, you'll benefit from a strong package including bonuses and RSUs, while enjoying clear pathways for career progression in a high-growth environment. Collaborate with talented teams and engage with senior stakeholders, all while being part of a company that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land German & Italian Customer Success Managers
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn, attend relevant events, and don’t be shy about asking for informational interviews. Building connections can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and how they fit into the eCommerce landscape. This will help you speak confidently about how you can add value as a Customer Success Manager.
✨Tip Number 3
Showcase your language skills! If you're fluent in German or Italian, make sure to highlight this in conversations. Being able to communicate effectively with clients in their native language is a huge plus in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace German & Italian Customer Success Managers
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your fluency in German or Italian and any relevant experience in Customer Success or eCommerce. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the eCommerce landscape and how you can help our clients succeed.
Showcase Your Communication Skills:As a Customer Success Manager, communication is key. In your application, demonstrate your ability to build relationships and engage with stakeholders. Use clear and concise language to show us you can communicate effectively in both German or Italian and English.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Alderson James
✨Know Your Stuff
Make sure you research the company and its products thoroughly. Understand their position in the eCommerce market and be ready to discuss how your skills can help them grow, especially in relation to their German and Italian speaking clients.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to build relationships with clients. Practice articulating your thoughts clearly and confidently in both German or Italian and English. Prepare examples of how you've successfully communicated with clients in the past.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you've identified growth opportunities in previous roles. Think of specific instances where you’ve helped clients expand or improve their strategies, and be ready to share these insights during the interview.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask insightful questions about their current challenges in customer success and how they envision the role contributing to their goals. This shows your genuine interest and strategic thinking.
