We’re working with a market-leading global e-commerce SaaS platform that powers international growth for some of the world’s most recognisable brands.
Following continued expansion across its UK Customer Success team, the business is making multiple German speaking hires across Customer Success Manager and Senior Customer Success Manager levels. These roles will manage key enterprise accounts across the DACH market and are based in London three days per week.
What you’ll be doing:
- Own relationships with enterprise clients, acting as a trusted adviser
- Manage complex international accounts across the DACH region and multiple markets
- Drive retention, growth and expansion through upsell and cross-sell opportunities
- Lead QBRs and use performance data to identify risks and growth opportunities
- Manage competing priorities, escalations and account action plans
- Partner closely with Product, Commercial and Operations teams to deliver client outcomes
- Build relationships with senior and executive level stakeholders
What they’re looking for:
- Fluent German and English language skills
- Experience managing strategic or enterprise accounts within SaaS, e-commerce, payments, logistics or a related tech environment
- A proven record of driving account growth, renewals, retention and other commercial outcomes
- Strong operational account-management skills, including prioritisation, escalation management and cross-functional delivery
- Confidence using data to analyse account performance, shape recommendations and demonstrate ROI
- Strong stakeholder management skills, with experience engaging at executive level
- An existing right to work in the UK, as sponsorship is not available
Why this role?
- Work at the forefront of global e-commerce and cross-border growth
- Join a high-growth, international tech business
- Partner with household-name brands across the DACH region and multiple markets
- Take ownership of commercially significant enterprise relationships
- Competitive package including base salary, bonus, expansion commission and RSUs
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Customer Success Manager (German speaking) employer: Alderson James
Alderson James is an exceptional employer, offering a dynamic work environment where innovation and data-driven strategies are at the forefront of the automotive retail industry. With a strong focus on employee development, you will have ample opportunities to grow your career while collaborating with talented professionals in a hybrid setting that promotes flexibility and work-life balance. Join us to be part of a forward-thinking team that values your contributions and empowers you to shape the future of pricing strategy.
