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- Tasks: Manage key enterprise accounts and drive growth through strategic relationships.
- Company: Leading global eCommerce SaaS platform with a high-growth culture.
- Benefits: Competitive salary, bonus, commission, and RSUs.
- Why this job: Join a dynamic team enabling iconic brands to thrive in eCommerce.
- Qualifications: Experience in managing enterprise accounts within tech sectors.
- Other info: Work 3 days a week in London with excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a market leading global eCommerce SaaS platform that powers international growth for some of the world’s most recognisable brands. This high growth tech company is expanding its UK team and is now hiring Customer Success Managers and Senior Customer Success Managers to manage key enterprise accounts (3 days a week in the London office).
What you’ll be doing:
- Own strategic relationships with enterprise clients, acting as their trusted advisor
- Drive retention, growth and expansion through upsells and cross sells
- Partner closely with product, commercial and operations teams to deliver value
- Lead QBRs, provide data led insights, and influence senior stakeholders
What they’re looking for:
- Experience managing strategic or enterprise accounts within SaaS / eCommerce / payments / logistics or related tech
- Proven track record of driving account growth, renewals and commercial outcomes
- Analytical mindset with confidence presenting performance data and ROI
- UK based with full working rights (no sponsorship available)
Why this role?
- Be at the forefront of eCommerce enablement
- Join a high growth organisation backed by industry leading tech
- Work with iconic household name brands across multiple markets
- Competitive package including base salary, bonus, commission and RSUs
Customer Success Manager employer: Alderson James
Contact Detail:
Alderson James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching the company’s key clients and recent successes. This will help you demonstrate your understanding of their business and how you can contribute to their growth.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss specific examples where you've used data to drive account growth or improve client relationships. Numbers speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with enterprise accounts and any relevant SaaS or eCommerce background. We want to see how you can drive growth and retention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention any specific achievements that demonstrate your analytical mindset and ability to influence stakeholders.
Showcase Your Data Skills: Since we’re all about data-led insights, make sure to include examples of how you've used data to drive decisions in previous roles. Whether it's presenting performance data or showcasing ROI, we want to see your analytical prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Alderson James
✨Know Your Clients
Before the interview, research the company’s key enterprise clients and their industries. Understanding their needs and challenges will help you demonstrate how you can act as a trusted advisor and drive retention and growth.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully managed strategic accounts in the past. Highlight your achievements in driving account growth, renewals, and commercial outcomes to show that you have the proven track record they’re looking for.
✨Be Data-Driven
Since the role involves providing data-led insights, brush up on your analytical skills. Be ready to discuss how you’ve used performance data to influence stakeholders and make informed decisions in previous roles.
✨Engage with the Team
Demonstrate your ability to partner closely with product, commercial, and operations teams. Share examples of how you’ve collaborated with different departments to deliver value and enhance client relationships, showing that you’re a team player.