At a Glance
- Tasks: Lead a team to deliver quality decisions and outstanding customer experiences.
- Company: Dynamic financial services company focused on equality and community support.
- Benefits: Hybrid working, competitive salary, annual bonus, and extensive holiday.
- Other info: Join a growing organisation with a commitment to diversity and continuous improvement.
- Why this job: Inspire and develop others while driving operational excellence in a fast-paced environment.
- Qualifications: Proven leadership skills and experience in financial services or regulated environments.
The predicted salary is between 40000 - 50000 £ per year.
We’re hiring an Operations Team Leader to lead from the front - delivering quality decisions, strong performance, and standout customer outcomes. We are seeking an inspiring operational Team Leader to lead a team within our underwriting function. This role is about developing people, using data to improve performance, driving operational excellence and delivering outstanding experience for brokers and customers. Whilst knowledge of mortgage underwriting is advantageous, we are looking first and foremost for an exceptional people leader who can coach, influence and drive continuous improvement.
You’ll manage pipeline flow, drive operational efficiency, and use data to identify trends, risks and improvement opportunities; while working closely with key stakeholders to ensure cases progress smoothly and customer and broker expectations are met.
What will your day look like? You’ll lead a team of Mortgage Underwriters, ensuring we deliver timely, high-quality lending decisions that balance customer outcomes, commercial performance, and risk. This is a hands-on leadership role where you’ll:
- Lead and inspire your team – coaching, developing, and building confidence in underwriting decisions
- Drive performance – managing pipeline flow, SLAs and case quality to deliver a seamless broker and customer experience
- Use data to make decisions – spotting trends, identifying risks, and continuously improving how we operate
- Champion operational excellence – removing inefficiencies, improving turnaround times, and enhancing the journey from application to offer
- Partner across the business – working closely with Sales, Credit, Completions and Operations to keep cases moving and deliver great outcomes
- Own quality and risk – embedding strong governance, ensuring adherence to policy, and promoting balanced, responsible decision-making
What do we expect from you? We’re looking for someone with the ability to lead, influence and develop others. You’ll bring:
- Proven people leadership – coaching, developing and performance managing teams
- Previous experience working within financial services or regulated environments
- Experience managing pipelines, SLAs and operational performance
- The ability to balance customer needs, commercial outcomes and risk
- Confidence working in a fast-paced, evolving environment
- Excellent stakeholder management skills, with the ability to challenge constructively
What can you expect from us? Hybrid working policy (2 days onsite in Manchester and 3 days at home) Competitive salary and a great range of core benefits including; annual bonus, 10% employer contribution pension, private medical with BUPA and 38 days holiday (inc. bank holidays). A friendly and flexible culture, the same as how we work with our customers. A growing organisation that means there’s lots of opportunities to progress. A drive for continuous improvement, which you will be empowered to get behind from day one.
We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note: we have a thorough screening and referencing process, which includes criminal record checks.
Operations Team Leader in Manchester employer: Aldermore Bank
As an Operations Team Leader at our Manchester location, you'll be part of a dynamic and supportive work culture that prioritises employee development and operational excellence. We offer a competitive salary, a generous benefits package including a hybrid working model, and numerous opportunities for career progression within a growing organisation committed to diversity and respect. Join us to lead a team that makes a meaningful impact in the financial services sector while enjoying a flexible and empowering work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aldermore Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aldermore Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aldermore Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aldermore Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aldermore Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aldermore Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aldermore Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
