At a Glance
- Tasks: Analyse customer data to drive marketing strategies and business decisions.
- Company: Join Aldermore, an award-winning bank with a focus on innovation and customer support.
- Benefits: Enjoy hybrid working, competitive salary, and a range of employee perks.
- Other info: Be part of a friendly culture that values diversity and continuous improvement.
- Why this job: Make a real impact by turning data into actionable insights for business growth.
- Qualifications: Proficiency in SQL, SAS, or Python; analytical skills; and experience in data-focused roles.
The predicted salary is between 40500 - 49500 £ per year.
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
This is an exciting opportunity to join Aldermore as a Customer Performance & Analytics Specialist within our Group Marketing team. Working as part of the Customer Strategy & Insight function, you'll help turn customer, behavioural and commercial data into meaningful insight that supports better business decisions and commercial growth.
This role offers the chance to combine technical skills, analytical thinking and commercial awareness. You'll work with customer and performance data to uncover trends, identify opportunities and help shape marketing activity, proposition development and audience strategies. You'll also have the opportunity to develop expertise in tools such as SQL, SAS or Python while exploring how AI and automation can improve reporting and analytical efficiency.
If you enjoy solving business problems with data, influencing decision-making through insight and continuously developing your analytical skills, this is a fantastic opportunity to make a visible impact across the organisation.
What will your day look like?
- Support audience analysis using customer, behavioural and commercial data to answer business questions and inform marketing, proposition and commercial activity.
- Prepare data, carry out analysis and produce clear insight outputs, reports and presentations that help stakeholders understand what is changing and what action to take.
- Support the development and maintenance of audience segmentations, dashboards and analytical frameworks. Monitor audience and performance data to identify trends, opportunities and risks, escalating key findings where appropriate.
- Support test-and-learn activity by helping define KPIs, track performance and evaluate outcomes. Produce regular reporting and ad-hoc analysis to support business priorities and day-to-day decision-making.
- Work closely with colleagues across Customer Strategy & Insight, Marketing, Product, Commercial and Data teams to understand requirements and deliver valuable analysis.
- Use analytics, reporting and automation tools to improve efficiency while maintaining strong governance and data quality standards.
What do we expect from you?
- Proficiency in at least one of the following programming languages: SQL, SAS or Python.
- Experience in analytics, insight or a related commercial, customer, marketing or data-focused role.
- Strong analytical and problem-solving skills, with an interest in segmentation, performance analysis, testing or audience insight.
- Knowledge of analytical tools and techniques, with the ability to extract, manipulate, analyse and present data.
- Experience producing reporting, dashboards or insight outputs that support decision-making and performance tracking.
- The ability to communicate analysis clearly and adapt messages for different audiences.
- Strong attention to detail, a disciplined approach to quality and a desire to learn and develop.
What can you expect from us?
- A hybrid working policy, 2 days per week onsite in either our Cardiff / Manchester office.
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
The Benefits
- Discretionary bonus scheme
- Aviva Digital GP
- Bus And Tram Benefit
- Employee Assistance Programme
- Eyecare Voucher & Display Screens/Desk Set-Up
- Flu Jab Vouchers
- Group Income Protection
- Life Assurance
- Metrolink Annual Pass & Clipper Ticket
- Microsoft Discounts
- Private Medical Insurance
- Shopping Discounts
- Toothfairy
- Your Workplace Pension
- Hybrid Working
- Critical Illness
- Cycle To Work
- Dental Insurance
- Give As You Earn
- Government Tax-Free Childcare Scheme
- Octopus Electric Vehicles
- Save Our Planet
- Season Ticket Loan
- Spouse Or Partner Life Assurance
- Technology
- Wearable Technology
- Wellbeing App
- Will Writing
Customer Performance and Analytics Specialist in Manchester employer: Aldermore Bank
Aldermore Bank is an excellent employer that champions a flexible work culture, allowing you to thrive in a hybrid environment while managing the full Reward lifecycle. With competitive reward packages, including private medical insurance and 30 days of holiday, we prioritise employee well-being and growth, making it a rewarding place to develop your career in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Performance and Analytics Specialist in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aldermore Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Performance and Analytics Specialist in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aldermore Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aldermore Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aldermore Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aldermore Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aldermore Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aldermore Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
