At a Glance
- Tasks: Lead compliance activities and ensure excellent customer outcomes in a dynamic banking environment.
- Company: Join Aldermore, an award-winning bank known for empowering customers and fostering innovation.
- Benefits: Enjoy competitive salary, hybrid working, generous holidays, and career development opportunities.
- Other info: Be part of a collaborative culture that values expertise and inclusivity.
- Why this job: Make a real impact by shaping compliance strategies and supporting vulnerable customers.
- Qualifications: Experience in Conduct Compliance and strong leadership skills are essential.
The predicted salary is between 56059 - 68517 £ per year.
Let Us Tell You a Bit About The Opportunity
As our Compliance Manager, you’ll lead the Bank’s Conduct Risk activities, providing independent second-line oversight, advice and constructive challenge to support the delivery and evidence of good customer outcomes.
You’ll be accountable for the Conduct Risk Framework and oversee key areas including Consumer Duty, product governance, vulnerable customers, complaints, financial promotions, distribution, conflicts of interest and employee conduct.
Working closely with business teams and specialist risk functions, you’ll lead a team of Compliance Specialists to deliver high-quality oversight, monitoring and customer outcome testing.
What will your day look like?
- Owning and maintaining the Conduct Risk Framework, policies, standards and methodologies.
- Leading independent second-line oversight of Consumer Duty and customer outcomes, challenging the quality of evidence, management information, governance and remediation.
- Overseeing product and service design, target markets, distribution arrangements and product reviews.
- Assessing how effectively vulnerable customers are supported and whether they receive appropriate outcomes.
- Providing challenge across complaints management, including root cause analysis, trends, redress and potential customer harm.
- Overseeing financial promotions, customer communications and third-party distribution arrangements.
- Leading conduct monitoring, thematic reviews and customer outcome testing assigned through the Compliance Monitoring Plan.
- Developing Conduct Risk appetite, metrics and reporting to provide clear insight into emerging risks, customer outcomes and control weaknesses.
- Advising and constructively challenging senior stakeholders, change programmes and specialist risk teams.
- Leading, coaching and developing the Compliance Specialists within the Conduct team.
- Escalating material risks, potential customer harm, policy exceptions and possible regulatory breaches to the Head of Compliance.
What do we expect from you?
- Strong experience in Conduct Compliance, Consumer Duty, customer outcomes, compliance monitoring or risk within a UK-regulated financial services organisation.
- Detailed knowledge of Consumer Duty and regulatory requirements relating to product governance, customer treatment, complaints, vulnerable customers, financial promotions and distribution.
- Demonstrable experience delivering independent second-line oversight, challenge, monitoring or thematic reviews.
- The ability to assess complex evidence and management information and form clear judgements about customer outcomes and conduct risk.
- Experience identifying root causes, communicating material findings and challenging remediation plans to deliver sustainable improvements.
- Sound judgement and the confidence to challenge constructively while building effective stakeholder relationships.
- Strong written and verbal communication skills, including producing monitoring reports, governance papers and risk reporting.
- Proven leadership capability, with experience managing, coaching and developing colleagues.
What can you expect from us?
At Aldermore, you'll be part of a business where specialist expertise is valued, and where colleagues are empowered to make a real difference.
In return, you'll benefit from
- Competitive salary and benefits package.
- Hybrid working, with the flexibility to work from our London office
- Generous holiday entitlement.
- Pension scheme.
- Private medical insurance.
- Career development and progression opportunities.
- A collaborative and inclusive culture.
- Let Us Tell You a Bit About Us
We're Aldermore, the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade.
With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying "yes" to our customers.
We respect the ingenuity of entrepreneurs and their start-ups; we give first timers a leg-up onto the property ladder; we open the lending market to many; and thousands of customers choose Moto Novo Finance every week to buy their next car, van or motorbike.
Whatever your background, if you're looking to make an impact within a bank that's built on expertise, ambition and helping customers achieve more, we'd love to hear from you.
Compliance Manager in London employer: Aldermore Bank
Aldermore Bank is an excellent employer that prioritises a collaborative and innovative work culture, fostering an environment where employees can thrive and contribute to meaningful financial crime prevention efforts. With a strong commitment to professional development, employees are offered numerous growth opportunities and the chance to make a significant impact in a dynamic sector. Located in a vibrant area, Aldermore Bank provides unique advantages such as flexible working arrangements and a supportive team atmosphere, making it an attractive place for those seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Manager in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Aldermore Bank looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Manager in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Aldermore Bank. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Aldermore Bank
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Aldermore Bank’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
