At a Glance
- Tasks: Manage dealer and broker accounts, recover outstanding balances, and build strong relationships.
- Company: Join one of the UK's largest used car finance lenders with a supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, annual bonus, and 38 days holiday.
- Other info: Opportunities for growth in a diverse and inclusive workplace.
- Why this job: Take ownership of your portfolio and make impactful decisions in a dynamic environment.
- Qualifications: Experience in collections or customer-facing roles, strong negotiation skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Let us tell you about the role
We're excited to offer a new opportunity to join our Dealer Recoveries team in Cardiff.
You'll take ownership of a dedicated region and a portfolio of key dealer and broker accounts, using your judgement, commercial awareness and relationship-building skills to manage cases and deliver positive outcomes.
This is not a high-volume call centre or dialler-based role.
Instead, you'll work autonomously, taking a consultative approach to managing your portfolio, building trusted relationships and influencing outcomes through effective negotiation and collaboration.
You'll play a key role in maximising recoveries while balancing customer, dealer and business needs, with the freedom to make informed decisions and take ownership of your accounts from start to finish.
What will your day look like?
- Manage a portfolio of dealer and broker accounts, working collaboratively to recover outstanding balances and minimise potential losses
- Build and maintain strong relationships with Dealers, Brokers and Field teams, becoming a trusted point of contact within your region
- Use your judgement to assess complex cases where standard collection activities have been exhausted and recommend the most appropriate next steps
- Work closely with Account Managers and wider business stakeholders to ensure a joined-up, customer-focused approach
- Identify trends and patterns within account activity, proactively managing risks and escalating concerns where appropriate
- Produce regular weekly and monthly MI, providing clear insights into cash recovery performance, portfolio activity and key outcomes
- Take ownership of your portfolio, prioritising activity effectively and managing your workload independently
What do we expect from you?
- Experience in collections, complaints handling, account management or another customer-facing role would be beneficial
- Strong negotiation and influencing skills, with the ability to achieve positive outcomes while maintaining relationships
- A consultative approach, able to build credibility and trust with a range of stakeholders
- Confidence in making decisions and managing your own workload with a high degree of autonomy
- A genuine customer-first mindset, balancing commercial outcomes with fair customer treatment
- Resilient and adaptable, comfortable handling challenging conversations and navigating complex situations
What can you expect from us?
- Hybrid working policy (2 days onsite in our central Cardiff office and 3 days at home)
- Competitive salary and a great range of core benefits including; annual bonus, 10% employer contribution pension, private medical with BUPA and 38 days holiday (inc. bank holidays)
- A friendly and flexible culture, the same as how we work with our customers
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers.
We’re committed to building a working environment that values respect, diversity, and compassion.
We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note: we have a thorough screening and referencing process, which includes financial and criminal record checks
The Company
We're one of the largest lenders in the UK used car finance market.
We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance and savings options.
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed.
Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how.
In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed.
Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how.
In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
Our Benefits
Moto Novo Finance offers competitive remuneration packages and one of the best benefits packages in Wales.
When you choose to build your career with Moto Novo Finance, we choose to invest in you.
- Hybrid Working
- Your Company Benefits Aviva Digital GP
- Bus And Tram Benefit
- Employee Assistance Programme
- Eyecare Voucher & Display Screens/Desk
- Set-Up
- Flu Jab Vouchers
- Group Income Protection
- Life Assurance
- Metrolink Annual Pass & Clipper Ticket
- Microsoft Discounts
- Private Medical Insurance
- Shopping Discounts
- Toothfairy
- Your Workplace Pension
- Benefits You Can Choose
- Critical Illness
- Cycle To Work
- Dental Insurance
- Give As You Earn
- Government Tax-Free Childcare Scheme
- Octopus Electric Vehicles
- Save Our Planet
- Season Ticket Loan
- Spouse Or Partner Life Assurance
- Technology
- Wearable Technology
- Wellbeing App
- Will Writing
- Documents
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Associate in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aldermore Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Recoveries Associate in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aldermore Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aldermore Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aldermore Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aldermore Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aldermore Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aldermore Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
