At a Glance
- Tasks: Support customers in financial difficulty and deliver fair repayment solutions.
- Company: A leading finance company committed to equality and customer support.
- Benefits: Competitive salary, hybrid working, professional development, and a range of employee perks.
- Other info: Join a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers navigate challenging financial situations.
- Qualifications: Strong communication skills and a proactive, solutions-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We have 4 Financial Assistance Advisor positions available in the Asset Finance Collections team – a role where you’ll support customers through challenging circumstances and help deliver fair, sustainable outcomes. This is a brilliant opportunity for someone who enjoys problem-solving, building relationships and making a genuine impact - balancing customer empathy with sound commercial judgement.
As a Financial Assistance Advisor, you’ll play a key role in supporting customers in arrears or financial difficulty, ensuring we do the right thing for them and the business. You’ll:
- Speak with customers to understand their situation and assess affordability
- Agree appropriate and sustainable repayment solutions
- Manage arrears and default cases across regulated and non-regulated agreements
- Handle complex and sensitive customer conversations with empathy and professionalism
- Support vulnerable customers, ensuring fair and compliant outcomes
- Oversee litigation activity on terminated agreements in line with legal and regulatory requirements
- Work closely with colleagues and external partners to progress cases and achieve the right outcomes
- Keep accurate records and ensure all actions align with policies and regulatory expectations
We’re looking for someone who is confident, resilient and customer-focused, with a strong sense of responsibility. In addition, you’ll bring:
- Strong communication skills (both written and verbal)
- Confidence handling complex or sensitive conversations
- Good numerical skills and attention to detail
- The ability to stay calm under pressure and manage competing priorities
- Sound judgement when making decisions, particularly in a regulated environment
- A proactive, solutions-focused mindset
- Experience in collections, customer support, or handling complex cases (desirable)
As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us. Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:
- Discretionary bonus scheme
- Aviva Digital GP
- Bus And Tram Benefit
- Employee Assistance Programme
- Eyecare Voucher & Display Screens/Desk Set-Up
- Flu Jab Vouchers
- Group Income Protection
- Life Assurance
- Metrolink Annual Pass & Clipper Ticket
- Microsoft Discounts
- Private Medical Insurance
- Shopping Discounts
- Toothfairy
- Your Workplace Pension
- Hybrid Working
- Critical Illness
- Cycle To Work
- Dental Insurance
- Give As You Earn
- Government Tax-Free Childcare Scheme
- Octopus Electric Vehicles
- Save Our Planet
- Season Ticket Loan
- Spouse Or Partner Life Assurance
- Technology
- Wearable Technology
- Wellbeing App
- Will Writing
Financial Assistance Advisor in Cardiff employer: Aldermore Bank
As a Financial Assistance Advisor at our Cardiff or Manchester location, you'll join a supportive and empathetic team dedicated to helping customers navigate financial challenges. We pride ourselves on fostering a collaborative work culture that values professional growth, offering a competitive salary and a comprehensive benefits package, including hybrid working options and a commitment to your ongoing development. Here, you can make a meaningful impact while enjoying unique perks that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Assistance Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you've handled complex situations in the past, especially ones that required empathy and sound judgement. We want to hear your stories!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to discuss how you’ve helped customers in difficult situations before. It’s all about demonstrating that you can balance customer needs with business goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Financial Assistance Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Assistance Advisor role. Highlight your problem-solving skills and any experience you have in customer support or collections. We want to see how you can make a genuine impact!
Showcase Your Communication Skills:Since strong communication is key for this role, give examples of how you've handled complex conversations in the past. Whether it's through written or verbal communication, let us know how you connect with customers and colleagues alike.
Demonstrate Empathy and Judgement:In your application, share instances where you've balanced empathy with sound judgement. We’re looking for someone who can support vulnerable customers while also making decisions that align with business needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Aldermore Bank
✨Know Your Stuff
Before the interview, make sure you understand the role of a Financial Assistance Advisor inside out. Familiarise yourself with asset finance, collections processes, and how to handle sensitive customer conversations. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy and Problem-Solving Skills
Since this role involves supporting customers in difficult situations, be prepared to discuss examples from your past where you've demonstrated empathy and problem-solving skills. Think of specific scenarios where you helped someone through a tough time, as this will resonate well with the hiring team.
✨Prepare for Behavioural Questions
The company values certain behaviours, so expect questions that assess how you've demonstrated these in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on times when you balanced customer needs with business objectives.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the company and the role. Ask about their approach to customer support or how they measure success in the Financial Assistance Advisor position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
