At a Glance
- Tasks: Manage dealer accounts, negotiate repayments, and build strong relationships.
- Company: Join a leading UK used car finance provider with a friendly culture.
- Benefits: Enjoy hybrid working, competitive salary, and extensive benefits including 38 days holiday.
- Other info: Dynamic environment with plenty of opportunities for career growth and continuous improvement.
- Why this job: Make a real impact while developing your negotiation and relationship management skills.
- Qualifications: Experience in complaints handling or collections is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re excited to offer a new opportunity to join our Dealer Recoveries team in Cardiff. You’ll take ownership of a dedicated region and a portfolio of key dealer and broker accounts, using your judgement to manage cases effectively and make informed decisions.
In this role, you’ll deliver a professional, efficient and personable service to our dealers, helping to maximise recoveries while maintaining strong relationships. You’ll combine excellent relationship management, account management and negotiation skills to achieve the right outcomes for both our customers and the business.
What will your day look like?
- Work closely with Brokers, Dealers and Field teams via phone and email to negotiate repayment of outstanding balances, helping to minimise potential losses.
- Build and maintain strong relationships with field teams, ensuring Account Managers are kept informed and aligned on their portfolios.
- Assess cases where internal collection processes have been exhausted and recommend the most appropriate next steps.
- Identify patterns and trends in debit activity, taking proactive action and escalating conduct concerns where necessary.
- Produce regular weekly and monthly MI, clearly tracking cash collected, accounts managed and overall progress.
What do we expect from you?
- Experience in complaints handling or collections would be beneficial.
- Strong negotiation skills with the ability to achieve positive outcomes.
- Proven ability to build and manage relationships effectively.
- A genuine customer-first mindset, always putting the customer at the heart of what you do.
- Excellent communication, numerical and analytical skills.
- A collaborative team player, with experience working in fast-paced, evolving environments and a drive for continuous improvement.
- Comfortable working under pressure, able to prioritise and deliver in a high-volume environment.
- Resilient and adaptable, with confidence handling challenging or sensitive situations.
What can you expect from us?
- Hybrid working policy (2 days onsite in our central Cardiff office and 3 days at home).
- Competitive salary and a great range of core benefits including; annual bonus, 10% employer contribution pension, private medical with BUPA and 38 days holiday (inc. bank holidays).
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note: we have a thorough screening and referencing process, which includes financial and criminal record checks.
Dealer Recoveries Associate in Cardiff employer: Aldermore Bank
At MotoNovo Finance, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Cardiff. With a competitive salary, extensive benefits including hybrid working, and a commitment to employee growth, we empower our team members to thrive in their careers while fostering strong relationships with our dealers and brokers. Join us to be part of a supportive environment that values diversity and continuous improvement, ensuring you feel valued and motivated every day.
StudySmarter Expert Advice🤫
We think this is how you could land Dealer Recoveries Associate in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aldermore Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Dealer Recoveries Associate in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aldermore Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aldermore Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aldermore Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aldermore Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aldermore Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aldermore Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
