Customer Performance and Analytics Specialist in Cardiff

Let us tell you a bit about us

We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you a bit about the opportunity

This is an exciting opportunity to join Aldermore as a Customer Performance & Analytics Specialist within our Group Marketing team. Working as part of the Customer Strategy & Insight function, you'll help turn customer, behavioural and commercial data into meaningful insight that supports better business decisions and commercial growth.

This role offers the chance to combine technical skills, analytical thinking and commercial awareness. You'll work with customer and performance data to uncover trends, identify opportunities and help shape marketing activity, proposition development and audience strategies. You'll also have the opportunity to develop expertise in tools such as SQL, SAS or Python while exploring how AI and automation can improve reporting and analytical efficiency.

If you enjoy solving business problems with data, influencing decision-making through insight and continuously developing your analytical skills, this is a fantastic opportunity to make a visible impact across the organisation.

What will your day look like?

• Support audience analysis using customer, behavioural and commercial data to answer business questions and inform marketing, proposition and commercial activity.
• Prepare data, carry out analysis and produce clear insight outputs, reports and presentations that help stakeholders understand what is changing and what action to take.
• Support the development and maintenance of audience segmentations, dashboards and analytical frameworks.
• Monitor audience and performance data to identify trends, opportunities and risks, escalating key findings where appropriate.
• Support test-and-learn activity by helping define KPIs, track performance and evaluate outcomes.
• Produce regular reporting and ad-hoc analysis to support business priorities and day-to-day decision-making.
• Work closely with colleagues across Customer Strategy & Insight, Marketing, Product, Commercial and Data teams to understand requirements and deliver valuable analysis.
• Use analytics, reporting and automation tools to improve efficiency while maintaining strong governance and data quality standards.

What do we expect from you?

• Proficiency in at least one of the following programming languages: SQL, SAS or Python.
• Experience in analytics, insight or a related commercial, customer, marketing or data-focused role.
• Experience working with customer, behavioural or commercial data to answer business questions and support recommendations.
• Strong analytical and problem-solving skills, with an interest in segmentation, performance analysis, testing or audience insight.
• Knowledge of analytical tools and techniques, with the ability to extract, manipulate, analyse and present data.
• Experience producing reporting, dashboards or insight outputs that support decision-making and performance tracking.
• The ability to communicate analysis clearly and adapt messages for different audiences.
• Strong attention to detail, a disciplined approach to quality and a desire to learn and develop.

What can you expect from us?

• A hybrid working policy, 2 days per week onsite in either our Cardiff / Manchester office
• A friendly and flexible culture, the same as how we work with our customers.
• A growing organisation that means there’s lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

Still curious?

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note that we have a thorough referencing process, which includes criminal record checks.

We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed.

We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.