Medical Receptionist and Practice Administrator in Prestbury

Alderley Edge Medical Practice is looking for an enthusiastic, understanding, flexible, well-organised person to join our busy Doctors surgery as a Medical Receptionist. We are looking for the following hours: Tuesday 8-6.30, Friday 8-1, and Friday 8-6.30 across both of our sites. We have two sites, one in Alderley Edge Village and one in Prestbury Village, serving around 8600 patients.

We have a fabulous and experienced team of Receptionists, led by our Reception Manager, Rachel. The practice clinical team consists of 5 GP Partners, 2 Salaried GPs, GP Registrars (depending on rotations), 3 Practice Nurses, and 2 Healthcare Assistants who are all supportive and caring.

The right candidate will be able to join the NHS Pension Scheme and take 20 days annual leave (pro-rata) including bank holidays. After one year of service, you will be entitled to the uniform vouchers scheme and we have various other benefits and incentives. Previous experience of working in a GP Practice is preferable but not essential as training can be provided. Only shortlisted candidates will be contacted.

Main duties of the job:

• Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
• Process patient requests for appointments/repeat prescription requests.
• Initiate contact with and respond to requests from patients, team members, and external agencies.
• Input data into the patients' healthcare records as necessary.
• Data entry of new and temporary registrations and relevant patient information as required.
• Manage all queries as necessary in an efficient manner.
• Support all clinical staff with general tasks as requested.
• Scan patient-related documentation and attach scanned documents to patients' healthcare records.
• Complete opening and closing procedures in accordance with the duty rota.
• Provide additional cover to the wider admin and reception teams from time to time as required.

About us:

Alderley Edge Medical Practice is based in Alderley Edge Medical Centre at the Festival Hall. The practice looks after over 8,600 patients. The surgery offers excellent facilities for both patients and staff in a purpose-built modern building in the heart of Alderley Edge. Clinical services are provided by teams of doctors, practice nurses, and health care assistants. The practice is administered by a team of support staff. We are a forward-thinking practice who want to provide the best service to our patients and the best for our staff that are caring, committed, and loyal to the practice.

Job responsibilities:

Line manager: Reception Manager and Practice Manager. Accountable to: Practice Manager or GP Partner in their absence.

Job summary:

The role of Medical Receptionist and Practice Administrator at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support to the GP Partners and the Practice Manager. To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team. The position will be to support the Practice Manager in all aspects of insurance report and form work, scheduling and rostering of medical students, as well as supporting the Finance Manager with elements of research co-ordination and searches. Additionally, we would expect the candidate to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of the task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail, and have excellent communication skills.

Person Specification:

Experience:

• Experience in dealing with the public.
• Experience of working in General Practice.
• Previous experience with EMIS NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.