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- Tasks: Manage debt collection, monitor invoices, and ensure timely payments.
- Company: Join a dynamic firm focused on maintaining healthy cash flow and customer relations.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a team that values resilience, communication, and a proactive approach.
- Qualifications: Two years of experience as a Credit Controller; professional services background preferred.
- Other info: This role is based in our vibrant Bristol office.
The predicted salary is between 30000 - 42000 £ per year.
As a Credit Controller, you\’ll play a crucial role in supporting the smooth financial running of our clients\’ property portfolios by ensuring tenant payments are accurately processed and arrears are actively managed.
This position combines attentive daily banking oversight with confident communication to keep accounts up to date and ensure that issues are resolved quickly. Working closely with property managers and clients, the Credit Controller provides clear arrears insights, drives actions on late or non‐payment, and maintains strong relationships with tenants by offering practical payment solutions.
KEY RESPONSIBILITIESBanking & Payment Allocation
Monitor bank accounts daily to accurately record and allocate incoming tenant payments
Update and clear the suspense account, investigating and resolving any unidentified receipts
Arrears & Debt Management
Proactively chase outstanding arrears via phone, email, and written correspondence
Produce regular arrears reports and work closely with property managers and clients to agree next steps
Attend client meetings to provide arrears updates and support decision‐making
Identify and target late payers ahead of upcoming charge dates to minimise future arrears
Liaise with tenants to set up standing orders and maintain accurate contact details
Handle tenant payment‐related queries, collaborating with property managers to resolve issues promptly
Set up, manage, and monitor payment plans to support tenants in maintaining their accounts
Escalation & Recovery Actions
Work with property managers to escalate non‐payment cases where required
Coordinate recovery activity with bailiffs and solicitors when legal action becomes necessary
Reporting, Compliance & Administration
Maintain a clear and comprehensive audit trail of all credit control actions
Support the wider finance team with additional ad hoc accounting tasks as needed
GENERAL
Uphold the Firm\’s values at all times during both internal and external dealings
Consistently produce high quality work which, at a minimum, meets client\’s expectations. In addition, work collaboratively with third parties as appropriate to ensure you exceed client requirements
Willingly share relevant and appropriate knowledge with colleagues and support their development as required
QUALITIES AND QUALIFICATIONS
A flexible, proactive attitude with the ability to adapt to changing priorities
Demonstrable experience working in Credit Control
Strong communication and interpersonal skills, with confidence engaging with a wide range of stakeholders
An excellent telephone manner and ability to handle difficult conversations professionally
Good IT literacy, including MS Word, Excel, and Outlook as a minimum
High level of attention to detail and commitment to maintaining accurate records
Previous experience working with Landlords and Tenants is advantageous, though not essential
PRIMARY LOCATIONThe role will be based within the Bristol office.
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Credit Controller employer: Alder King Property Consultants
Contact Detail:
Alder King Property Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the specific financial regulations and compliance standards relevant to credit control. This knowledge will not only help you in interviews but also demonstrate your commitment to upholding company policies.
✨Tip Number 2
Brush up on your negotiation skills, as they are crucial for a Credit Controller. Practice scenarios where you might need to persuade customers to pay their debts, showcasing your ability to handle difficult conversations effectively.
✨Tip Number 3
Network with professionals in the finance and credit control sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 4
Prepare to discuss your previous experiences in detail, especially any challenges you've faced in debt collection. Highlight your problem-solving skills and how you’ve successfully managed customer relationships to ensure timely payments.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Credit Controller. Focus on your achievements in debt collection, managing customer accounts, and any specific software you are proficient in that relates to the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the credit control process. Mention your proactive approach to managing debts and how your skills align with the company's values and requirements.
Highlight Relevant Experience: In your application, emphasise your minimum two years of experience in credit control, particularly in professional services. Provide examples of how you've successfully managed customer credit risk and resolved disputes.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers to chase overdue payments and maintain positive relationships while ensuring compliance with financial regulations.
How to prepare for a job interview at Alder King Property Consultants
✨Showcase Your Experience
Make sure to highlight your previous experience as a Credit Controller. Discuss specific examples of how you've successfully managed debt collection processes and maintained cash flow in past roles.
✨Demonstrate Communication Skills
Since the role involves contacting customers for overdue payments, be prepared to discuss how you handle difficult conversations. Share examples of how you've effectively communicated with clients to resolve disputes or negotiate payment plans.
✨Prepare for Technical Questions
Brush up on your knowledge of relevant IT packages and Microsoft tools. Be ready to explain how you've used these tools in your previous roles to manage accounts and maintain records efficiently.
✨Exhibit Team Collaboration
The job requires working closely with team members. Be prepared to discuss how you've collaborated with others in the past, especially in resolving invoice disputes or sharing knowledge to support colleagues.