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- Tasks: Manage tenant payments and resolve arrears to support clients' property portfolios.
- Company: Join a dynamic firm focused on financial excellence in property management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in financial management while building strong relationships with tenants.
- Qualifications: Experience in Credit Control and strong communication skills are essential.
- Other info: Work in a collaborative environment with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
As a Credit Controller, you’ll play a crucial role in supporting the smooth financial running of our clients’ property portfolios by ensuring tenant payments are accurately processed and arrears are actively managed. This position combines attentive daily banking oversight with confident communication to keep accounts up to date and ensure that issues are resolved quickly. Working closely with property managers and clients, the Credit Controller provides clear arrears insights, drives actions on late or non‑payment, and maintains strong relationships with tenants by offering practical payment solutions.
KEY RESPONSIBILITIES
- Banking & Payment Allocation
- Monitor bank accounts daily to accurately record and allocate incoming tenant payments.
- Update and clear the suspense account, investigating and resolving any unidentified receipts.
- Arrears & Debt Management
- Proactively chase outstanding arrears via phone, email, and written correspondence.
- Produce regular arrears reports and work closely with property managers and clients to agree next steps.
- Attend client meetings to provide arrears updates and support decision‑making.
- Identify and target late payers ahead of upcoming charge dates to minimise future arrears.
- Liaise with tenants to set up standing orders and maintain accurate contact details.
- Handle tenant payment‑related queries, collaborating with property managers to resolve issues promptly.
- Set up, manage, and monitor payment plans to support tenants in maintaining their accounts.
- Escalation & Recovery Actions
- Work with property managers to escalate non‑payment cases where required.
- Coordinate recovery activity with bailiffs and solicitors when legal action becomes necessary.
- Reporting, Compliance & Administration
- Maintain a clear and comprehensive audit trail of all credit control actions.
- Support the wider finance team with additional ad hoc accounting tasks as needed.
GENERAL
- Uphold the Firm’s values at all times during both internal and external dealings.
- Consistently produce high quality work which, at a minimum, meets client’s expectations. In addition, work collaboratively with third parties as appropriate to ensure you exceed client requirements.
- Willingly share relevant and appropriate knowledge with colleagues and support their development as required.
QUALITIES AND QUALIFICATIONS
- A flexible, proactive attitude with the ability to adapt to changing priorities.
- Demonstrable experience working in Credit Control.
- Strong communication and interpersonal skills, with confidence engaging with a wide range of stakeholders.
- An excellent telephone manner and ability to handle difficult conversations professionally.
- Good IT literacy, including MS Word, Excel, and Outlook as a minimum.
- High level of attention to detail and commitment to maintaining accurate records.
- Previous experience working with Landlords and Tenants is advantageous, though not essential.
PRIMARY LOCATION
The role will be based within the Bristol office.
Credit Controller employer: Alder King Property Consultants
Contact Detail:
Alder King Property Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and finance sectors. You never know who might have a lead on a Credit Controller role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your experience aligns with their needs. Highlight your skills in managing arrears and maintaining tenant relationships.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up with companies after interviews. A quick email thanking them for their time can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, banking oversight, and any relevant communication skills. We want to see how you can support our clients' property portfolios!
Showcase Your Communication Skills: Since this role involves a lot of interaction with tenants and property managers, emphasise your strong communication skills. Share examples of how you've handled difficult conversations or resolved issues effectively in the past.
Be Detail-Oriented: Attention to detail is key in credit control. In your application, mention specific instances where your meticulous nature helped prevent errors or improved processes. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Alder King Property Consultants
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of banking processes and payment allocation. Be ready to discuss how you’ve managed arrears in the past and any specific tools or software you’ve used.
✨Communication is Key
This role requires strong communication skills, so practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved tenant queries or handled difficult conversations. Show that you can maintain professionalism even under pressure.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you’ve proactively chased outstanding payments or identified potential issues before they escalated. Highlight your ability to adapt to changing priorities and how you’ve managed your workload effectively.
✨Showcase Your Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you’ve worked with property managers and clients in the past. Share examples of how you’ve contributed to team success and supported colleagues, as this will demonstrate your commitment to the firm’s values.