Case Handler

PURPOSE OF ROLE

This opportunity enables you to develop your skills and knowledge within the highly specialised and regulated Asset Recovery area. Supporting the wider team, you will manage a portfolio of appointments in accordance with SLA guidelines and will have the opportunity to manage the entire lifecycle of your caseload.

In this client facing role you will liaise with clients, tenants, third parties and their agents ensuring their information requirements are met. The nature of this work inspires sensitivity, methodical and structured working and although you will be managing your own caseload, you will be part of a dynamic and knowledgeable team who will provide support and guidance as appropriate.

RESPONSIBILITIES

• Ensure the efficient proactive management of all Receivership appointments.
• Proficiently use the ALB Case Management software and dairy system for the efficient management of tasks and daily workload.
• Communicate with borrowers, relevant third parties and their agents as required.
• Deal with any queries from tenants, requesting relevant information and facilitating rent collection where appropriate, including instruction to and liaison with Letting Agents, Local Authorities/Housing Benefit Departments.
• Identify and establish compliance with HMO (House in Multiple Occupation) and Selective Licence requirements.
• Establish insurance arrangements on leasehold properties.
• Communicate and instruct legal teams in connection with administration of Receiverships.
• Communicate with and instruct Asset Managers and maintain liaison.
• Review Property Assessment Form appraisals (PAF) and other marketing literature information and implement effective disposal strategies, where appropriate, with prior sanction from the lender and approval of the Receivers.
• Compile regular and ad hoc formal and informal updates and reports in accordance with SLA (Service Level Agreement).
• On closure of Receivership cases, ensure Receivership resignation formalities are completed.
• Ensure monthly update reports are despatched to clients in a timely fashion.
• Ensure good levels of client liaison at all times.

FINANCIAL AUTHORITY

Expenditure on behalf of clients will be at the pre-determined level established within the Asset Recovery Department and will require authorisation from the appointed Receiver.

GENERAL

• Uphold the Firm’s values at all times during both internal and external dealings.
• Proactively seek out and attend relevant networking events in order to nurture and grow the Firm’s client contacts with the view to generating growth.
• Consistently produce high quality work which, at a minimum, meets client’s expectations. In addition, work collaboratively with third parties as appropriate to ensure you exceed client requirements.
• Willingly share relevant and appropriate knowledge with colleagues and support their development as required.

QUALITIES AND QUALIFICATIONS

• Be fluent with all Microsoft packages and relevant to the role IT packages.
• A highly motivated commercial approach, with ability to work as part of a team and be a self-starter working on your own initiative.
• Have strong research, analytical skills, and reporting skills.
• Have resilience to work under pressure; have excellent prioritisation, time management, negotiation and organisation skills and attention to detail.
• Possess excellent/good communication and inter-personal skills and, deliver information clearly and succinctly.
• Be proactive and receptive to change, hold a positive ‘can do’ attitude and uphold the highest level of professionalism at all times.

PRIMARY LOCATION

The role will be based within the Bristol office.