At a Glance
- Tasks: Assist customers with queries and manage orders through phone and email.
- Company: Join a friendly team in a dynamic office environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive workplace.
- Other info: Opportunity to work closely with production and warehouse teams.
- Why this job: Perfect for those who love helping others and want to grow in sales.
- Qualifications: 1+ year of office experience and basic PC skills required.
- Customer service skills
- PC skills
- Friendly and helpful personality
Sales & Technical Advisor - Role Profile Duties include but not limited to:
- Liaising with customers via telephone & email
- Answer queries and obtain relevant information. Advising customers on order status e.g., stock availability, delivery updates
- Printing of email orders, replying to customer via email
- Raising customer invoices, orders & works orders
- Using the company system to input sales orders whilst checking prices against customers own price list.
- Using the company system to raise works orders for production of manufactured items.
- Checking orders raised by other staff for errors such as delivery addresses, product codes and quantities, prices
- Liaise with accounts where relevant to ensure customer account is up to date.
- Maintaining and updating sales and customer records.
- Liaising with production & warehouse team
- General office admin duties
Must have 1 year + office experience and basic pc skills.
Sales & Technical Advisor in Essex employer: Aldena Associates Ltd
Join a dynamic and innovative UK manufacturer of commercial lighting, where your expertise as a Pre-Construction Team Leader will be valued in a collaborative and fast-paced environment. With a strong focus on employee growth, we offer opportunities for professional development and mentorship, ensuring you thrive while contributing to exciting projects in Hertfordshire. Our commitment to integrity and teamwork fosters a supportive culture, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Technical Advisor in Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aldena Associates Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aldena Associates Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Technical Advisor in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aldena Associates Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Aldena Associates Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aldena Associates Ltd!
How to prepare for a job interview at Aldena Associates Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
