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- Tasks: Assist customers with technical queries and ensure a smooth onboarding experience.
- Company: Alcumus is dedicated to creating safer workplaces globally through compliance solutions.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and upskilling opportunities.
- Why this job: Make a real impact while working in a supportive, collaborative team environment.
- Qualifications: Strong communication skills, attention to detail, and problem-solving abilities are essential.
- Other info: We value diverse backgrounds and offer support for skill development.
The predicted salary is between 21000 - 30000 £ per year.
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a key member of our tight-knit Customer Support team, you’ll play an essential role in driving the success of Alcumus. As a Customer Support Technician, you will be at the forefront of ensuring our customers have a seamless and exceptional experience, helping them navigate and maximize the benefits of our innovative HR solutions. Your contribution will make a meaningful impact on the smooth operation of our business and the success of our customers!
What that means day to day:
- Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software-related questions via email and phone.
- Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to our HR team for further support.
- Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of our service during onboarding calls to ensure they get the most out of what we offer.
- Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products.
- Collaborating with your team, sharing insights and knowledge to continuously improve our software and processes, making a real impact on how we serve our customers!
What you’ll need to be successful:
- Outstanding communication skills – confidently engage with customers via phone and email, providing clear and helpful support every time.
- Keen attention to detail – ensure accuracy in every interaction, delivering precise information and passing on key details without missing a beat.
- Master multitasker – efficiently juggle multiple customer queries and follow-ups, ensuring nothing slips through the cracks.
- Problem-solving prowess – use your critical thinking skills to tackle technical and software-related challenges, providing quick solutions.
- Team player with a collaborative spirit – thrive in a close-knit team, sharing insights and ideas to continually improve processes and deliver exceptional customer experiences.
What you’ll get in return:
- Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week.
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Customer Support Technician employer: Alcumus
Contact Detail:
Alcumus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with Alcumus and its services, especially SafeHR. Understanding the company's mission and how they support their clients will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by simulating customer interactions. Role-playing common customer queries can boost your confidence and prepare you for real-life scenarios you'll face as a Customer Support Technician.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues or provided exceptional customer service. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 4
Network with current or former employees of Alcumus on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Customer Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills: Since outstanding communication is crucial for this role, ensure your CV and cover letter reflect your ability to engage effectively with customers. Use clear and concise language, and provide examples of past experiences where you successfully communicated complex information.
Highlight Problem-Solving Abilities: In your application, emphasise your problem-solving skills. Provide specific examples of how you've tackled technical challenges in previous roles, demonstrating your critical thinking and ability to provide quick solutions.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express genuine enthusiasm for the company’s mission of creating safer workplaces. This shows that you’ve done your research and are truly interested in the role.
How to prepare for a job interview at Alcumus
✨Showcase Your Communication Skills
As a Customer Support Technician, you'll need to demonstrate outstanding communication skills. During the interview, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully resolved customer queries or provided support.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled technical challenges. Think of scenarios where you identified issues and provided effective solutions. This will showcase your critical thinking skills, which are essential for the role.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Be ready to explain how you ensure accuracy in your work. You might want to share examples of how you've managed multiple tasks without missing important details, especially in customer interactions.
✨Emphasise Team Collaboration
Alcumus values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you contributed to team success or improved processes through collaboration. This will show that you're a team player who can thrive in a close-knit environment.
