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- Tasks: Drive impactful marketing communications to enhance customer journeys and boost engagement.
- Company: Join Alcumus, a leader in creating safer workplaces globally through compliance solutions.
- Benefits: Enjoy hybrid work, generous leave, health plans, and personal development opportunities.
- Why this job: Make a real impact on customer experiences while working in a supportive, inclusive culture.
- Qualifications: Two years in marketing with strong copywriting and stakeholder management skills required.
- Other info: We value transferable skills and are committed to supporting your growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Performance Marketing Executive
Join to apply for the Customer Performance Marketing Executive role at Alcumus
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As our Customer Performance Marketing Executive within the UK SafeContractor division, you’ll play a key role in delivering impactful, performance-driven communication programmes across our UK product portfolio.
Department: Marketing
Location: Cardiff, UK
Overview
As our Customer Performance Marketing Executive within the UK SafeContractor division, you’ll play a key role in delivering impactful, performance-driven communication programmes across our UK product portfolio. Working closely with the Customer Performance Marketing Manager, you’ll be at the centre of planning and executing initiatives that enhance every stage of the customer journey, from onboarding and conversion through to retention and advocacy. This is a fantastic opportunity to make a real impact, shaping how we engage with our customers and ensuring their experience with us is seamless, engaging, and rewarding.
What that means day to day
- Collaborate with the onboarding and sales team to optimise and enhance the customer onboarding journey, and conversion through to sale through communications, and collateral (written and digital).
- Develop and execute a series of always-on value-add communications across our UK customers, such as newsletters, industry trends, online and in-person events to improve customer loyalty, retention and cross-sell opportunities.
- Identify customer advocates and develop an always-on suite of customer case studies through written and digital initiatives to drive advocacy and influence new business.
- Analyse the existing customer lifecycle, and implement improvements in the journey to support retention and re-engage at-risk customers. Tools such as training, guides, solution videos, bulletins.
What you’ll need to be successful
You’ll have at least two years’ experience in a marketing role, with a background in developing customer-centric communication programmes that deliver measurable impact. With strong copywriting skills, you know how to craft messaging that resonates, while your ability to engage and manage stakeholders ensures the value of marketing is clearly understood. Highly organised and confident managing multiple projects at once, you thrive in fast-paced environments where you can balance priorities and keep initiatives moving forward.
What you\\\’ll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Personal Health & Wellbeing / Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
Future Planning
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determination whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Equal Opportunity
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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Customer Performance Marketing Executive employer: Alcumus
Contact Detail:
Alcumus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Performance Marketing Executive
✨Tip Number 1
Familiarise yourself with Alcumus and its SafeContractor division. Understanding their mission to create safer workplaces will help you align your communication strategies with their goals, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in customer-centric marketing by preparing examples of past campaigns you've executed. Be ready to discuss how these initiatives improved customer engagement and retention, as this is crucial for the role.
✨Tip Number 3
Network with current or former employees of Alcumus on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you would analyse and improve the customer lifecycle. Think of specific metrics you would track and how you would implement changes based on your findings, as this aligns directly with the responsibilities of the role.
We think you need these skills to ace Customer Performance Marketing Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing, particularly in customer-centric communication programmes. Use specific examples that demonstrate your copywriting skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating impactful communication strategies. Mention how your previous experiences align with the responsibilities of the Customer Performance Marketing Executive role at Alcumus.
Showcase Your Skills: In your application, emphasise your strong copywriting abilities and stakeholder management skills. Provide examples of how you've successfully engaged customers and improved their journey in past roles.
Research Alcumus: Familiarise yourself with Alcumus and its mission to create safer workplaces. Understanding their values and goals will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Alcumus
✨Understand the Customer Journey
Familiarise yourself with the customer journey and how it relates to the role. Be prepared to discuss how you would enhance each stage, from onboarding to retention, using specific examples from your past experience.
✨Showcase Your Copywriting Skills
Since strong copywriting is essential for this position, bring samples of your work or be ready to discuss how you've crafted messaging that resonates with customers. Highlight any successful campaigns you've led.
✨Demonstrate Stakeholder Management
Prepare to talk about your experience in engaging and managing stakeholders. Think of examples where you successfully communicated the value of marketing initiatives to different teams or clients.
✨Be Ready for Fast-Paced Scenarios
This role requires juggling multiple projects simultaneously. Be prepared to discuss how you prioritise tasks and manage your time effectively in a fast-paced environment, perhaps by sharing a relevant story from your previous roles.
