At a Glance
- Tasks: Support customers through their accreditation process via chat, phone, and email.
- Company: Alcumus creates safer workplaces globally, helping over 50,000 organisations with compliance.
- Benefits: Enjoy hybrid work, enhanced parental leave, healthcare, and a rewards program.
- Other info: Alcumus values diversity and inclusion, ensuring a supportive environment for all.
- Why this job: Join a collaborative team focused on delivering excellent customer service and making a positive impact.
- Qualifications: Customer service experience is essential; call centre experience is a plus but not required.
The predicted salary is between 19800 - 26700 £ per year.
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. This role sits within our customer care team and is vital to the daily operations of Alcumus SafeContractor. You will be supporting our customers through their accreditation process with Alcumus, delivering the highest standard of service at all touch points of their journey, and collaborating closely with our wider business areas to continually improve the working environment.
Department: Customer Experience
Location: Cardiff, UK
Compensation: £23,810 / year
What that means day to day
- Answering customer enquiries on live chat, via telephone or email within our committed time scale while ensuring customer satisfaction.
- Working autonomously and encouraging feedback and suggestions to enhance the customer experience.
- Informing customers of ways they can gain value from their membership with us and updating them on additional membership benefits.
- Sharing knowledge within the team and contributing in team meetings.
What you’ll need to be successful
Customer service experience and attention to detail are the most important skills for this role. While previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement. You will need to be confident in handling customer enquiries via telephone, webchat and email, and will have a proven track record in delivering excellent customer service and demonstrating the ability to drive value for both the customer and the organisation. Our Customer Care Advisors work as part of a close‑knit team, so it is important to be a team player, working well within a team setting and able to work toward a common objective with your peers.
What you’ll get in return
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle‑to‑work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first‑stage interview via Microsoft Teams
- Additional interview (likely face‑to‑face) with the stakeholders you’ll be working with closely in the role
Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
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Customer Care Advisor in Cardiff employer: Alcumus
Alcumus is an exceptional employer located in Manchester, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities, alongside attractive benefits such as enhanced parental leave and a robust healthcare plan. Join us to be part of a team that values your contributions and supports your professional journey in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alcumus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alcumus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alcumus:Your cover letter is your chance to shine! Tell us why you want to work at Alcumus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alcumus!
How to prepare for a job interview at Alcumus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
