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- Tasks: Support customers through their accreditation process via chat, phone, and email.
- Company: Alcumus creates safer workplaces globally, helping over 50,000 organisations with compliance.
- Benefits: Enjoy hybrid work, enhanced parental leave, healthcare, and a rewards program.
- Why this job: Join a collaborative team focused on delivering excellent customer service and making a positive impact.
- Qualifications: Customer service experience is essential; call centre experience is a plus but not required.
- Other info: Alcumus values diversity and inclusion, ensuring a supportive environment for all.
The predicted salary is between 19800 - 26700 £ per year.
Join to apply for the Customer Care Advisor role at Alcumus
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Join to apply for the Customer Care Advisor role at Alcumus
Overview
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
This role sits within our customer care team and is vital to the daily operations of Alcumus SafeContractor. You will be supporting our customers through their accreditation process with Alcumus. We aim to deliver the highest standard of service to our valued clients at all touch points of their journey. We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment.
Location and Department
Department: Customer Experience
Location: Cardiff, UK
Compensation: £23,810 / year
What you’ll do
- Answering customer enquiries on live chat, via telephone or email within our committed time scale while ensuring customer satisfaction
- Work autonomously and contribute feedback and suggestions to improve the customer experience
- Inform customers of ways to gain value from their membership with us and update them on additional membership benefits
- Share knowledge within the team and contribute in team meetings
What you’ll need
Customer service experience and attention to detail are key. While previous call centre experience is advantageous, it is not mandatory. You should be confident handling customer enquiries via telephone, webchat and email with a proven track record in delivering excellent customer service and driving value for the customer and organisation. You will be a team player and able to work towards common objectives with peers.
What you’ll get in return
Alcumus has a hybrid workplace policy, working from the office 3 days per week. Perks and benefits include:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – discounts and cashback
- LinkedIn Learning license for upskilling and development
Equality & Inclusion
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team and creating an inclusive environment where everyone feels safe and empowered to be themselves.
Application process
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with stakeholders
We’re keen to ensure our hiring process allows you to be at your best. If you need adjustments, please let us know.
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Customer Care Advisor employer: Alcumus
Contact Detail:
Alcumus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with Alcumus and its mission to create safer workplaces. Understanding their values and how they support clients will help you align your answers during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via live chat, phone, and email. Practising common scenarios can help you feel more confident and prepared to showcase your abilities during the interview process.
✨Tip Number 3
Prepare examples of how you've contributed to team success in previous roles. Alcumus values collaboration, so highlighting your teamwork experiences will show that you're a good fit for their culture.
✨Tip Number 4
Research common customer care challenges and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Care Advisor position. Tailor your application to highlight relevant experience and skills that align with what Alcumus is looking for.
Highlight Customer Service Experience: Emphasise any previous customer service experience you have, even if it’s not from a call centre. Provide specific examples of how you've handled customer enquiries and contributed to customer satisfaction in past roles.
Showcase Team Collaboration: Mention your ability to work as part of a team and how you’ve collaborated with colleagues in previous positions. Alcumus values teamwork, so demonstrating this skill can strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Use this opportunity to explain why you want to work at Alcumus and how you can contribute to their mission of creating safer workplaces.
How to prepare for a job interview at Alcumus
✨Showcase Your Customer Service Skills
Since the role is all about customer care, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with Alcumus
Research Alcumus and its SafeContractor service. Understanding their mission to create safer workplaces will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, working in a team, and how you would contribute to improving customer experience. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the role and helps you gain a better understanding of the company culture and expectations.
