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- Tasks: Support customers with health and safety compliance through assessments and technical advice.
- Company: Alcumus creates safer workplaces globally, helping over 50,000 organisations with compliance.
- Benefits: Enjoy hybrid work, generous leave, healthcare plans, and a rewards programme.
- Why this job: Join a supportive team focused on making a positive impact in workplace safety.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: Alcumus values diversity and offers training for personal and professional growth.
The predicted salary is between 20800 - 28800 £ per year.
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Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you\’ll support the Audit Services team in the completion of desktop assessments of registered customer\’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience!
Department: Operations
Location: Cardiff, UK
Compensation: £24,800 / year
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you\’ll support the Audit Services team in the completion of desktop assessments of registered customer\’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience!
You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The SafeContractor product ensures that contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices – all in one plan!
You\’ll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role.
This role is based in our office in Cardiff and will require 3 days a week working from the office.
What that means day to day
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre-audit checks of customer\’s information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.
You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.
Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
You may have some experience, or even an interest in health and safety or compliance, although this is not essential.
What you\’ll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
> Enhanced Parental Leave
>Generous annual leave
> Healthcare Plan
> Annual Giving Day – an extra day to give back to yourself or your community
> Cycle-to-work Scheme
Future Planning
>Pension scheme with employer contributions
> Life Assurance – 3X base salary
> Rewards Program – access to discounts and cashback
> LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Advisor - Health and Safety employer: Alcumus
Contact Detail:
Alcumus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Health and Safety
✨Tip Number 1
Familiarise yourself with health and safety regulations relevant to the role. Understanding the basics of compliance and safety standards will not only help you in the interview but also show your genuine interest in the field.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves providing technical support to customers, being articulate and clear in your explanations will be crucial.
✨Tip Number 3
Network with professionals in the health and safety sector. Engaging with industry groups or forums can provide insights into the role and may even lead to valuable connections that could help you during the application process.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated customer service excellence or attention to detail. Having specific examples ready will help you stand out as a candidate.
We think you need these skills to ace Customer Advisor - Health and Safety
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Emphasise any skills related to health and safety, compliance, or attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Alcumus that resonate with you, such as their commitment to creating safer workplaces and supporting compliance.
Showcase Communication Skills: Since the role involves liaising with customers via phone and email, demonstrate your written communication skills in your application. Use clear and professional language, and ensure there are no grammatical errors.
Highlight Teamwork Experience: As teamwork is essential for this position, include examples from your past experiences where you successfully collaborated with others to achieve common goals. This will show that you can work well within a close-knit team.
How to prepare for a job interview at Alcumus
✨Research Alcumus and Its Values
Before your interview, take some time to understand Alcumus's mission and values, especially their commitment to health and safety. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
As a Customer Advisor, you'll be dealing with various customer inquiries. Think of examples from your past experiences where you've successfully handled customer issues or provided support. Be ready to discuss these scenarios during the interview.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. During the interview, highlight instances where your meticulousness has led to successful outcomes, especially in administrative tasks or compliance-related work.
✨Show Your Team Spirit
Alcumus values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples that illustrate your ability to work well within a team and contribute to common goals.
