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For Companies At a Glance
- Tasks: Support customers with health and safety compliance through assessments and technical advice.
- Company: Alcumus creates safer workplaces globally, helping over 50,000 organisations with compliance.
- Benefits: Enjoy hybrid work, generous leave, healthcare plans, and a rewards programme.
- Why this job: Join a supportive team focused on making a positive impact in workplace safety.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: Alcumus values diversity and offers training for personal and professional growth.
The predicted salary is between 20800 - 28800 £ per year.
Overview
Join to apply for the Customer Advisor – Health and Safety role at Alcumus.
Location: Cardiff, UK | Compensation: £24,800 / year | Department: Operations
As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you’ll support the Audit Services team in the completion of desktop assessments of registered customer accreditation documentation, and provide technical support via phone and email to customers to ensure a first-class customer experience. You will work across our SafeContractor product, which provides UKAS-accredited contractor accreditation services to the contractor market. The role requires 3 days per week in the Cardiff office.
We offer onboarding and training, with opportunities to gain health and safety-specific qualifications required for the role.
What you’ll do
- Complete pre-audit checks on customer information to ensure a minimum standard is demonstrated before it progresses to the full audit.
- Review and collate required information for pre-audit checks and provide feedback to customers.
- Support customers with areas of improvement to meet audit requirements and achieve accreditation.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are essential. You will liaise with customers and verify documentation ahead of the full audit cycle, demonstrate consistency in applying quality processes and identify discrepancies. You should be comfortable handling customer inquiries via telephone and email with a good standard of written English. You will be part of a close-knit team and should be able to work collaboratively toward common objectives. Some interest or experience in health and safety or compliance is welcome but not essential.
What you’ll get in return
Alcumus offers a hybrid workplace policy with 3 days in the office. Perks and benefits include:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – extra day to give back
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3x base salary
- Rewards Program – discounts and cashback
- LinkedIn Learning license for upskilling
Equal opportunity
Alcumus is an equal-opportunity employer. We are committed to an inclusive environment where everyone feels safe and empowered to be themselves, regardless of gender identity, race, disability, ethnicity, sexual orientation, age, or other characteristics.
How we hire
We review all applications against the role and business needs. We value transferable and soft skills and may consider candidates who don’t meet every criterion but have the aptitude and capability to upskill. We aim to set people up for success and will provide the necessary support to help you thrive in this opportunity.
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Customer Advisor - Health and Safety employer: Alcumus
Contact Detail:
Alcumus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Health and Safety
✨Tip Number 1
Familiarise yourself with health and safety regulations relevant to the role. Understanding the basics of compliance and safety standards will not only help you in the interview but also show your genuine interest in the field.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves providing technical support to customers, being articulate and clear in your explanations will be crucial.
✨Tip Number 3
Network with professionals in the health and safety sector. Engaging with industry groups or forums can provide insights into the role and may even lead to valuable connections that could help you during the application process.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated customer service excellence or attention to detail. Having specific examples ready will help you stand out as a candidate.
We think you need these skills to ace Customer Advisor - Health and Safety
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Emphasise any skills related to health and safety, compliance, or attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Alcumus that resonate with you, such as their commitment to creating safer workplaces and supporting compliance.
Showcase Communication Skills: Since the role involves liaising with customers via phone and email, demonstrate your written communication skills in your application. Use clear and professional language, and ensure there are no grammatical errors.
Highlight Teamwork Experience: As teamwork is essential for this position, include examples from your past experiences where you successfully collaborated with others to achieve common goals. This will show that you can work well within a close-knit team.
How to prepare for a job interview at Alcumus
✨Research Alcumus and Its Values
Before your interview, take some time to understand Alcumus's mission and values, especially their commitment to health and safety. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
As a Customer Advisor, you'll be dealing with various customer inquiries. Think of examples from your past experiences where you've successfully handled customer issues or provided support. Be ready to discuss these scenarios during the interview.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. During the interview, highlight instances where your meticulousness has led to successful outcomes, especially in administrative tasks or compliance-related work.
✨Show Your Team Spirit
Alcumus values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples that illustrate your ability to work well within a team and contribute to common goals.
