Customer Service Representative - Health and Safety in Cardiff

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you will support the Audit Services team in the completion of desktop assessments of registered customer's accreditation documentation, and provide technical support via phone and email to customers ensuring a first‑class customer experience!

Key Details

• Department: Customer Support
• Employment Type: Permanent
• Location: Cardiff, UK
• Reporting To: Technical Team Manager
• Compensation: £24,800 / year
• This role is based in our office in Cardiff and will require 3 days a week working from the office.

Responsibilities

• Complete pre‑audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
• Work through a number of pre‑audit checks of customer's information to ensure everything required is collated.
• Provide feedback to customers and collate any missing required information for the pre‑audit checks.
• Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
• Provide health and safety advice and guidance to customers (full training provided).

Qualifications

• Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle.
• The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.
• You will need to be confident in handling customer enquiries via telephone and email and must demonstrate a good standard of written English.
• Our Customer Service Support Officers (Technical Support Officers) work as part of a close‑knit team so it is important to be a team player, working well within a team setting and able to work towards a common objective with your peers.
• You may have some experience, or even an interest in health and safety or compliance, although this is not essential.

Benefits

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle‑to‑work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

What You Can Expect If You Apply

• A response to your application within 15 working days
• An interview process consisting of:

• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.