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- Tasks: Lead the design and delivery of innovative ServiceNow solutions for clients.
- Company: Alcor Solutions drives digital transformation through ServiceNow with a focus on innovation and customer excellence.
- Benefits: Enjoy a dynamic work environment that promotes continuous learning and professional growth.
- Why this job: Be a trusted advisor, shaping impactful solutions while collaborating with diverse teams.
- Qualifications: 8+ years in IT, 5+ years in ServiceNow, and relevant certifications required.
- Other info: This role does not offer visa sponsorship at this time.
The predicted salary is between 48000 - 72000 £ per year.
Alcor Solutions is seeking a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions across the ServiceNow platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of ServiceNow. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and high-performing solutions.
Key Responsibilities
- Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery.
- Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps.
- Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints.
- Guide development teams in Agile/Scrum environments and ensure solution alignment with best practices and platform standards.
- Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise ServiceNow adoption.
- Own and evolve estimation models, technical collateral, and reusable solution assets.
- Serve as a hands-on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams.
- Provide technical leadership in proposal development and participate in orals, solution reviews, and customer roadmap discussions.
- Act as a resident architect for strategic accounts as needed, supporting long-term customer success.
Required Qualifications
- 8+ years of total IT experience with at least 5+ years of deep hands-on ServiceNow experience.
- Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM).
- Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle.
- Experience leading Agile implementations; ideally 3–4 years practicing Scrum in a professional services setting.
- Exceptional communication and stakeholder management skills, with demonstrated ability to advise on technical trade-offs and risks.
- Minimum of two current ServiceNow Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) required.
- Bachelor’s Degree or higher in Computer Science, Information Systems, Engineering, or related field.
Preferred Qualifications
- Experience with large-scale ServiceNow transformations or enterprise platform adoption programs.
- Familiarity with integrations, custom app development, and multi-instance architecture.
- Prior experience serving as a trusted technical advisor in both pre-sales and delivery phases.
Why Alcor? At Alcor Solutions, we empower digital transformation through ServiceNow. Join a dynamic, growing team where innovation, continuous learning, and delivering customer excellence are at the core of what we do. This role does not offer visa sponsorship at this time.
Contact Detail:
Alcor Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend webinars, workshops, or local meetups to connect with others who are already working in similar roles. This can help you gain insights into the company culture and potentially get referrals.
✨Tip Number 2
Showcase your hands-on experience with ServiceNow during interviews. Be prepared to discuss specific projects where you've led architectural solutions or implemented ServiceNow products. Real-world examples will demonstrate your expertise and problem-solving skills.
✨Tip Number 3
Familiarise yourself with Alcor Solutions' recent projects and case studies. Understanding their approach to ServiceNow implementations will allow you to tailor your discussions and show how your experience aligns with their needs.
✨Tip Number 4
Prepare to discuss Agile methodologies in detail. Since the role involves leading Agile teams, be ready to share your experiences with Scrum practices and how you've successfully managed projects in a fast-paced environment.
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with ServiceNow, especially your hands-on work with the specific product lines mentioned in the job description. Use keywords from the job listing to align your skills with what Alcor Solutions is looking for.
Craft a Compelling Cover Letter: In your cover letter, emphasise your architectural understanding of the ServiceNow platform and your experience leading Agile implementations. Share specific examples of how you've successfully delivered solutions in previous roles, showcasing your ability to act as a trusted advisor.
Showcase Certifications: Clearly list your ServiceNow Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) on your CV. If you have additional relevant certifications or training, include those as well to strengthen your application.
Highlight Communication Skills: Since exceptional communication and stakeholder management skills are crucial for this role, provide examples in your application that demonstrate your ability to advise on technical trade-offs and risks. This could be through past projects or client interactions.
How to prepare for a job interview at Alcor Solutions, Inc.
✨Showcase Your Technical Expertise
As a ServiceNow Architect, it's crucial to demonstrate your deep understanding of the platform. Be prepared to discuss specific projects where you've successfully implemented ServiceNow solutions, highlighting your hands-on experience with various product lines like ITSM or ITOM.
✨Prepare for Client-Facing Scenarios
Since this role involves leading client workshops, practice articulating how you translate business goals into technical solutions. Think of examples where you've effectively communicated complex ideas to non-technical stakeholders and how you managed their expectations.
✨Emphasise Agile Experience
Given the importance of Agile methodologies in this position, be ready to share your experiences leading Agile implementations. Discuss how you've guided teams through sprints and ensured alignment with best practices, showcasing your leadership skills in a collaborative environment.
✨Highlight Your Certifications
With a requirement for multiple ServiceNow certifications, make sure to mention these prominently during your interview. Discuss how your Certified Implementation Specialist and System Administrator qualifications have equipped you to handle the challenges of the role effectively.
