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- Tasks: Lead the design and delivery of innovative ServiceNow solutions for clients.
- Company: Alcor Solutions drives digital transformation through ServiceNow, focusing on innovation and customer excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and professional growth.
- Why this job: Be a trusted advisor, shaping impactful solutions while collaborating with diverse teams in an Agile setting.
- Qualifications: 8+ years IT experience, 5+ years in ServiceNow, and relevant certifications required.
- Other info: This role does not offer visa sponsorship at this time.
The predicted salary is between 48000 - 84000 £ per year.
Alcor Solutions is seeking a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions across the ServiceNow platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of ServiceNow. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and high-performing solutions.
Key Responsibilities
- Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery.
- Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps.
- Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints.
- Guide development teams in Agile/Scrum environments and ensure solution alignment with best practices and platform standards.
- Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise ServiceNow adoption.
- Own and evolve estimation models, technical collateral, and reusable solution assets.
- Serve as a hands-on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams.
- Provide technical leadership in proposal development and participate in orals, solution reviews, and customer roadmap discussions.
- Act as a resident architect for strategic accounts as needed, supporting long-term customer success.
Required Qualifications
- 8+ years of total IT experience with at least 5+ years of deep hands-on ServiceNow experience.
- Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM).
- Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle.
- Experience leading Agile implementations; ideally 3–4 years practicing Scrum in a professional services setting.
- Exceptional communication and stakeholder management skills, with demonstrated ability to advise on technical trade-offs and risks.
- Minimum of two current ServiceNow Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) required.
- Bachelor’s Degree or higher in Computer Science, Information Systems, Engineering, or related field.
Preferred Qualifications
- Experience with large-scale ServiceNow transformations or enterprise platform adoption programs.
- Familiarity with integrations, custom app development, and multi-instance architecture.
- Prior experience serving as a trusted technical advisor in both pre-sales and delivery phases.
Why Alcor? At Alcor Solutions, we empower digital transformation through ServiceNow. Join a dynamic, growing team where innovation, continuous learning, and delivering customer excellence are at the core of what we do. This role does not offer visa sponsorship at this time.
ServiceNow Architect employer: Alcor Solutions, Inc.
Contact Detail:
Alcor Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being well-versed in the current capabilities of the platform will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for job opportunities.
✨Tip Number 3
Prepare to discuss your hands-on experience with specific ServiceNow product lines during interviews. Be ready to share examples of how you've successfully implemented solutions and navigated challenges in previous roles.
✨Tip Number 4
Showcase your leadership skills by discussing your experience in guiding teams through Agile methodologies. Highlight any successful projects where you led workshops or collaborated with stakeholders to achieve business goals.
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with ServiceNow, especially focusing on the product lines mentioned in the job description. Emphasise your hands-on experience and any leadership roles you've held in Agile environments.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about ServiceNow and how your skills align with Alcor Solutions' mission. Mention specific projects where you've successfully implemented ServiceNow solutions and how they benefited the client.
Highlight Certifications: Clearly list your ServiceNow Certified Implementation Specialist certifications and Certified System Administrator qualification in your application. This is crucial as they are required for the role.
Showcase Communication Skills: Since exceptional communication and stakeholder management skills are essential for this role, provide examples in your application of how you've effectively communicated technical concepts to non-technical stakeholders or led workshops.
How to prepare for a job interview at Alcor Solutions, Inc.
✨Showcase Your Technical Expertise
As a ServiceNow Architect, it's crucial to demonstrate your deep understanding of the platform. Be prepared to discuss specific projects where you've successfully implemented ServiceNow solutions, highlighting your hands-on experience with various product lines like ITSM or ITOM.
✨Prepare for Client-Facing Scenarios
Since this role involves leading client workshops, practice articulating how you would translate business goals into technical solutions. Think of examples where you've effectively communicated complex ideas to non-technical stakeholders.
✨Emphasise Agile Experience
Given the importance of Agile methodologies in this position, be ready to share your experiences leading Agile teams. Discuss how you've managed sprints and ensured alignment with best practices, as well as any challenges you've overcome in this environment.
✨Highlight Your Certifications
With a requirement for multiple ServiceNow certifications, make sure to mention these prominently. Discuss how your Certified Implementation Specialist and System Administrator qualifications have equipped you to handle the responsibilities of the role effectively.
