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- Tasks: Lead the design and delivery of innovative ServiceNow solutions for clients.
- Company: Alcor Solutions drives digital transformation through ServiceNow, focusing on innovation and customer excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and professional growth.
- Why this job: Be a trusted advisor, shaping impactful solutions while collaborating with diverse teams in an Agile setting.
- Qualifications: 8+ years IT experience, 5+ years in ServiceNow, and relevant certifications required.
- Other info: This role does not offer visa sponsorship at this time.
The predicted salary is between 48000 - 72000 £ per year.
Alcor Solutions is seeking a highly skilled ServiceNow Architect to lead the design and delivery of innovative solutions across the ServiceNow platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of ServiceNow. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and high-performing solutions.
Key Responsibilities
- Act as the Technical Solution Owner for ServiceNow engagements, from presales through delivery.
- Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps.
- Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints.
- Guide development teams in Agile/Scrum environments and ensure solution alignment with best practices and platform standards.
- Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise ServiceNow adoption.
- Own and evolve estimation models, technical collateral, and reusable solution assets.
- Serve as a hands-on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams.
- Provide technical leadership in proposal development and participate in orals, solution reviews, and customer roadmap discussions.
- Act as a resident architect for strategic accounts as needed, supporting long-term customer success.
Required Qualifications
- 8+ years of total IT experience with at least 5+ years of deep hands-on ServiceNow experience.
- Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM).
- Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle.
- Experience leading Agile implementations; ideally 3–4 years practicing Scrum in a professional services setting.
- Exceptional communication and stakeholder management skills, with demonstrated ability to advise on technical trade-offs and risks.
- Minimum of two current ServiceNow Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) required.
- Bachelor’s Degree or higher in Computer Science, Information Systems, Engineering, or related field.
Preferred Qualifications
- Experience with large-scale ServiceNow transformations or enterprise platform adoption programs.
- Familiarity with integrations, custom app development, and multi-instance architecture.
- Prior experience serving as a trusted technical advisor in both pre-sales and delivery phases.
This role does not offer visa sponsorship at this time.
ServiceNow Architect employer: Alcor Solutions, Inc.
Contact Detail:
Alcor Solutions, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being well-versed in the current capabilities of the platform will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for job opportunities.
✨Tip Number 3
Prepare to discuss your hands-on experience with ServiceNow during interviews. Be ready to share specific examples of projects you've led, particularly those that highlight your architectural skills and ability to deliver tailored solutions.
✨Tip Number 4
Showcase your leadership skills by discussing your experience in guiding Agile teams. Highlight how you've successfully managed stakeholder relationships and navigated technical challenges, as these are crucial for the role of a ServiceNow Architect.
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with ServiceNow, especially your hands-on expertise in the required product lines. Use specific examples to demonstrate your architectural understanding and leadership in Agile environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and how your skills align with Alcor Solutions' mission. Mention your certifications and any significant projects that showcase your ability to deliver tailored solutions.
Showcase Your Technical Skills: Clearly outline your technical skills related to ServiceNow in your application. Highlight your experience with integrations, custom app development, and your role as a trusted advisor during pre-sales and delivery phases.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous projects in detail. Prepare to explain how you have led client-facing workshops and translated business goals into platform capabilities, as well as your approach to stakeholder management.
How to prepare for a job interview at Alcor Solutions, Inc.
✨Showcase Your Technical Expertise
As a ServiceNow Architect, it's crucial to demonstrate your deep understanding of the platform. Be prepared to discuss specific projects where you've successfully implemented ServiceNow solutions, highlighting your hands-on experience with various product lines like ITSM and ITOM.
✨Prepare for Client-Facing Scenarios
Since this role involves leading client workshops, practice articulating how you would translate business goals into technical solutions. Think of examples where you've effectively communicated complex ideas to non-technical stakeholders.
✨Emphasise Agile Experience
Given the importance of Agile methodologies in this position, be ready to share your experiences leading Agile implementations. Discuss how you've guided teams through Scrum processes and ensured alignment with best practices.
✨Highlight Your Certifications
With a requirement for multiple ServiceNow certifications, make sure to mention these prominently during your interview. Discuss how your certifications have equipped you with the skills necessary to lead successful ServiceNow engagements.
