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- Tasks: Provide first-line IT support, troubleshoot issues, and manage user and asset lifecycles.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Gain hands-on experience in IT while making a real difference in a supportive environment.
- Qualifications: Basic IT knowledge, problem-solving skills, and a passion for technology.
- Other info: Perfect for those eager to learn and grow in the tech industry.
The predicted salary is between 30000 - 42000 £ per year.
Troubleshooting: First-line support for internal users. Take the lead in diagnosing and resolving internal IT issues, including hardware, software, and network-related problems. Apply troubleshooting methods, utilising available resources to identify root causes and implement effective solutions independently.
Escalation: When necessary, escalate externally to our Managed Service Provider (MSP). Collaborate closely with the MSP, providing detailed context and monitoring progress to ensure swift and effective resolution. Follow up to ensure all issues are fully resolved.
User and IT Asset Lifecycle Management: Oversee user and IT asset lifecycle, from onboarding and access management to offboarding, ensuring proper allocation, tracking, and decommissioning of IT assets.
Request Management: Actively manage requests and communicate internally recommendations from our MSP’s monitoring systems, prioritising and actioning identified issues to maintain system performance, security and uptime.
Updates & Configurations: Collaborate with our MSP to implement necessary updates, patches, or configurations based on monitoring reports, ensuring continuous improvement and stability of the IT infrastructure.
ERP Support: Serve as the primary point of contact for all internal Enterprise Resource Planning (ERP) issues. Act as the go-to person for addressing queries, troubleshooting, and coordinating resolution efforts before escalating internally and to the external vendor when needed.
Reporting & Data Insights: Develop and maintain both new and existing reports, utilising a variety of tools and techniques to ensure data is accurately represented, analysed, and easily accessible for stakeholders.
Excel Reports: Design and manage data queries to pull real-time data from the SQL database, integrating into Excel spreadsheets for detailed analysis and reporting. Modify and enhance automated reports and dashboards for streamlined updates, ensuring easy distribution and accessibility across teams.
Power BI Reporting: Contribute to the creation and modification of interactive reports and dashboards using Power BI. Connect and integrate multiple data sources, design intuitive reports, and refine existing reports to improve clarity and performance. Continuously optimise reports to meet stakeholder needs and adapt to the fast-paced demands of the business.
Microsoft Teams & SharePoint Management: Serve as the lead for the implementation, configuration, and ongoing management of Microsoft Teams and SharePoint within the organisation. Work closely with internal teams to identify and integrate solutions that enhance collaboration, document management, and overall team productivity.
Configuration & Setup: Configure collaboration spaces between internal teams and, where applicable, third parties, following best practices and ensuring compliance with the Information Security Management System (ISMS) requirements.
User Training & Support: Provide training to end-users on best practices for utilising Microsoft Teams and SharePoint to maximise efficiency and productivity. Assist with troubleshooting user issues and ensuring effective usage of the platforms.
Governance & Compliance: Develop and enforce governance policies and procedures to ensure that both Microsoft Teams and SharePoint consistently adhere to Alcon’s ISMS standards and align with industry security best practices.
Key Skills & Qualifications Required:
- Technical Knowledge: Basic understanding of IT systems, networks, and user support.
- IT Security: Basic understanding of IT security practices and user access management.
- Problem-Solving: Ability to diagnose and troubleshoot issues effectively.
- Reporting Skills: Familiarity with Excel Power Query for data extraction and Power BI for report generation.
- Communication Skills: Strong communication skills to liaise between internal teams and external MSPs.
- Attention to Detail: Ensuring accuracy in reports, data handling, and support ticket management.
- Time Management: Ability to prioritise tasks effectively and work under pressure to meet deadlines.
Who should Apply? This role is ideal for someone who is interested in gaining hands-on exposure to IT systems and external vendor coordination, and comfortable working in a support environment, learning new tools, and dealing with data and reporting.
IT Support Engineer in Brackley employer: Alcon Components Ltd
Contact Detail:
Alcon Components Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Brackley
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, webinars, or even just chat with friends who work in tech. You never know when a casual conversation might lead to your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your troubleshooting successes, report writing, and any cool projects you've worked on. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message expressing your enthusiasm for their work can set you apart from other candidates. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and get your foot in the door. Plus, applying directly shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace IT Support Engineer in Brackley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Support Engineer role. Highlight your troubleshooting skills and any experience with user support, as well as your familiarity with tools like Excel and Power BI. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your problem-solving abilities and any relevant experiences that showcase your fit for the role.
Showcase Your Technical Skills: In your application, be sure to highlight your technical knowledge, especially around IT systems and security practices. If you've got experience with Microsoft Teams or SharePoint, let us know! We love seeing candidates who are ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Alcon Components Ltd
✨Know Your Tech Basics
Brush up on your understanding of IT systems, networks, and user support. Be ready to discuss troubleshooting methods you've used in the past, as well as any specific hardware or software issues you've resolved. This will show that you’re not just familiar with the concepts but can apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved IT issues independently. Think of a couple of scenarios where you had to think on your feet and what steps you took to find a solution. This will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly
Since this role involves liaising with internal teams and external MSPs, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex information is key. Consider doing mock interviews with friends to refine your communication style.
✨Familiarise Yourself with Reporting Tools
Get comfortable with Excel Power Query and Power BI, as these are crucial for the role. If you have experience creating reports or dashboards, be prepared to discuss your process. If not, consider doing a quick online tutorial to get a basic understanding, which will impress your interviewers.