At a Glance
- Tasks: Support healthcare customers by troubleshooting and resolving complex application issues.
- Company: Join a leading healthcare technology company focused on customer success.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a collaborative team dedicated to continuous improvement and positive outcomes.
- Why this job: Make a real difference in healthcare by helping clients with innovative tech solutions.
- Qualifications: Experience in customer support, especially in external client environments.
The predicted salary is between 30000 - 40000 £ per year.
About the role We are currently seeking a proactive, organised and customer-focused Service Desk Analyst to join our Service Desk team.
This is a customer-facing role supporting external healthcare customers, so experience in external client support environments is essential; applicants whose experience is limited to internal IT support may not be suitable for this position.
Reporting into the Head of Support UK, you will provide technical and functional support across our Alcidion product suite, ensuring incidents are triaged, investigated and resolved in line with agreed service levels.
You will play a key role in supporting our customers across complex healthcare environments, including Electronic Patient Record (EPR) and other health technology solutions operating in live settings.
Working as part of a collaborative team, you will ensure incidents are appropriately managed, documented, and escalated where required, contributing to positive customer outcomes and continuous service improvement.
Day to day you will: Provide application support across a range of Alcidion and third-party healthcare solutions Troubleshoot and resolve complex (Level 2/3) issues in line with documented processes Investigate incidents, ensuring accurate logging, prioritisation, and resolution in line with SLAs Escalate unresolved issues for further investigation, engaging development teams wh...
Application Support Officer in Hampshire employer: Alcidion
Alcidion is an exceptional employer, offering a collaborative and inclusive work culture that empowers employees to make a meaningful impact in the healthcare sector. With flexible working arrangements, a strong focus on employee wellbeing, and numerous growth opportunities, team members are encouraged to thrive both personally and professionally. Our commitment to innovation and continuous improvement ensures that every role contributes to transforming healthcare delivery, making Alcidion a rewarding place to work.
