General Manager Bar/Rest in Newtownabbey

We are seeking to recruit on behalf of our client, a major Hospitality Group based in Belfast, for a General Bar Manager for a busy City Centre Bar/Restaurant. The successful candidate will oversee all operations within the business, ensuring the department aligns with company guidelines, maximises revenue, and achieves pre-determined profit levels by delivering high-quality service. The role requires maintaining professional standards, optimising operational efficiency, and fostering guest satisfaction while adhering to staffing and payroll constraints.

Key Attributes for Success in This Role

• Genuine enthusiasm for delivering excellent customer care.
• Must be able to work effectively within a team.
• Excellent interpersonal skills.
• Exceptional verbal and written communication skills.
• Creativity and innovation to drive revenue growth.

Main Duties & Responsibilities:

• Operational Management: Ensure prompt and efficient service of meals, snacks, functions, and beverages to the required standards. Maintain cleanliness and impeccable standards in the dining and kitchen areas, including table appointments. Resolve guest complaints swiftly to ensure exceptional service and guest satisfaction. Maintain a clean and fully stocked bar that meets stipulated requirements. Oversee staff training, ensuring barmen are well-trained, professionally attired, and provide friendly service. Submit reports and administrative requirements promptly. Ensure security measures in all areas, making staff aware of the importance of key security and closing procedures. Take appropriate actions in cases of theft, burglary, or fire. Ensure availability of bands and musicians as needed. Be familiar with all statutory food and beverage regulations and ensure liquor license conditions are upheld. Operate an effective table reservation system. Maintain a high profile by circulating throughout the bar, interacting with customers and staff. Stay informed about industry trends and make operational improvement suggestions. Uphold hygiene standards in line with company and statutory requirements. Ensure accurate and secure cash-handling procedures are followed. Conduct regular staff meetings and attend management meetings as required. Perform duty management roles as necessary.
• Stock Control: Conduct regular stock takes and ensure effective control systems for profit margin maintenance. Oversee ordering, storage, and usage of consumable and non-consumable goods, ensuring adherence to stock levels and business needs. Manage ordering of stock items through the purchase order system. Coordinate with the storekeeper online checks, spillages, and stock discrepancies. Maintain stock take results aligned with financial expectations. Conduct price checks with suppliers to minimise costs and optimise budgets. Ensure adequate glassware and crockery supply within budget constraints. Manage bar and stock security comprehensively.
• Payroll Management: Maintain staff rotas at levels that align with payroll budgets. Submit weekly payroll reports to Human Resources. Allocate and manage staff holiday schedules efficiently.
• Sales & Marketing: Develop and implement new sales and marketing opportunities. Execute sales and marketing initiatives in a timely manner. Monitor market trends and competitor activities, adjusting operations and strategies accordingly.
• IT & Systems: Maintain full familiarity with key IT bar software. Oversee till programming, ensuring alignment with menu updates and price changes.
• Human Resources: Conduct regular performance appraisals, identifying staff development and training needs. Follow disciplinary and grievance procedures as necessary. Oversee recruitment processes to ensure staffing needs are met.
• Training & Development: Ensure regular on-the-job training is conducted to meet agreed standards. Ensure staff complete their training passports in a timely manner.

Qualifications & Skills Required:

• Proven experience in food and beverage management or a similar leadership role.
• Strong operational management, planning, and organisational skills.
• Excellent interpersonal, communication, and leadership abilities.
• Knowledge of stock control, financial management, and payroll systems.
• Familiarity with IT systems used in the food and beverage industry.
• Ability to identify and implement sales and marketing strategies.
• Comprehensive knowledge of hygiene standards, health and safety regulations, and liquor licensing requirements.
• Proficiency in training, performance appraisals, and staff development.

When you become part of our team, you'll enjoy:

• Celebrations: Access to company events and parties.
• Wellbeing Support: Health and wellbeing initiatives, including a free counselling programme.
• Work-Life Balance: Flexible working arrangements to suit your needs.
• Professional Development: Training opportunities and industry-recognised qualifications, including NVQs.
• Exclusive Discounts: 20% off food at other outlets with the group.

The successful candidate will be working 40-45 hrs per week 5 out of 7 days.