At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Join a vibrant 4-star hotel in Belfast with a friendly atmosphere.
- Benefits: Enjoy paid holidays, meal allowances, and internet perks.
- Other info: Immediate start available with potential for permanent position.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for a friendly, professional and guest-focused Hotel Receptionist on behalf of our client to join the team at a 4-star hotel in Belfast on a full-time temporary basis.
As the first point of contact for our guests, you will play an important role in creating a warm welcome and ensuring every stay is smooth, comfortable and memorable.
THE ROLE You will help deliver an excellent front-desk experience from arrival to departure, providing an efficient, welcoming and professional service to hotel guests and visitors.
KEY RESPONSIBILITIES Welcome guests on arrival and complete check-in and check-out efficiently and courteously.
Handle reservations, room enquiries and guest requests, ensuring information is accurate and up to date.
Answer telephone calls and emails promptly and professionally.
Process payments, maintain accurate guest accounts and follow cash-handling procedures.
Provide information about hotel facilities, local attractions and services in Belfast.
Respond to guest feedback and resolve queries or complaints calmly, escalating where appropriate.
Communicate effectively with housekeeping, food and beverage and other hotel departments.
Maintain a tidy, organised reception area and follow hotel procedures for safety and security.
ABOUT YOU You have a warm, welcoming manner and a genuine commitment to excellent customer service.
You communicate clearly and confidently, both face to face and over the telephone.
You are organised, reliable and able to remain calm and professional in a busy environment.
You are comfortable using computers and learning hotel booking or property-management systems.
Previous hotel reception or customer-service experience is desirable; a positive attitude and willingness to learn are essential.
Shifts rotate from 07.00-3.30pm to 2.30pm-11.00pm working 5 out of 7 days.
Immediate Start available for successful candidate This is initially a temporary role with prospect of becoming permanent after successfully completing probation period Please forward CV vin the strictest confidence via link below
Skills: Reception Customer Care hotels reservations
- Hospitality
- Benefits: Internet Allowance Meal Allowance / Canteen Paid Holidays TPBN1_NI
Hotel Receptionist in Belfast employer: Alchemy Recruitment Solutions
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Contact Details:
Alchemy Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Alchemy Recruitment Solutions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Alchemy Recruitment Solutions
Don't be shy about reaching out to Alchemy Recruitment Solutions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alchemy Recruitment Solutions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alchemy Recruitment Solutions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
