General Manager Bar and Restaurant

We are seeking to recruit on behalf of our client, a major Hospitality Group based in Belfast, for a General Bar Manager for a busy City Centre Bar/Restaurant. The successful candidate will oversee all operations within the business, ensuring the department aligns with company guidelines, maximises revenue, and achieves pre-determined profit levels by delivering high-quality service. The role requires maintaining professional standards, optimising operational efficiency, and fostering guest satisfaction while adhering to staffing and payroll constraints.

Key Attributes for Success in This Role:

• Genuine enthusiasm for delivering excellent customer care.
• Must be able to work effectively within a team.
• Excellent interpersonal skills.
• Exceptional verbal and written communication skills.
• Creativity and innovation to drive revenue growth.

Main Duties & Responsibilities:

• Operational Management:
  • Ensure prompt and efficient service of meals, snacks, functions, and beverages to the required standards.
  • Maintain cleanliness and impeccable standards in the dining and kitchen areas, including table appointments.
  • Resolve guest complaints swiftly to ensure exceptional service and guest satisfaction.
  • Maintain a clean and fully stocked bar that meets stipulated requirements.
  • Oversee staff training, ensuring barmen are well-trained, professionally attired, and provide friendly service.
  • Submit reports and administrative requirements promptly.
  • Ensure security measures in all areas, making staff aware of the importance of key security and closing procedures.
  • Take appropriate actions in cases of theft, burglary, or fire.
  • Ensure availability of bands and musicians as needed.
  • Be familiar with all statutory food and beverage regulations and ensure liquor license conditions are upheld.
  • Operate an effective table reservation system.
  • Maintain a high profile by circulating throughout the bar, interacting with customers and staff.
  • Stay informed about industry trends and make operational improvement suggestions.
  • Uphold hygiene standards in line with company and statutory requirements.
  • Ensure accurate and secure cash-handling procedures are followed.
  • Conduct regular staff meetings and attend management meetings as required.
  • Perform duty management roles as necessary.
• Stock Control:
  • Conduct regular stock takes and ensure effective control systems for profit margin maintenance.
  • Oversee ordering, storage, and usage of consumable and non-consumable goods, ensuring adherence to stock levels and business needs.
  • Manage ordering of stock items through the purchase order system.
  • Coordinate with the storekeeper online checks, spillages, and stock discrepancies.
  • Maintain stock take results aligned with financial expectations.
  • Conduct price checks with suppliers to minimise costs and optimise budgets.
  • Ensure adequate glassware and crockery supply within budget constraints.
  • Manage bar and stock security comprehensively.
• Payroll Management:
  • Maintain staff rotas at levels that align with payroll budgets.
  • Submit weekly payroll reports to Human Resources.
  • Allocate and manage staff holiday schedules efficiently.
• Sales & Marketing:
  • Develop and implement new sales and marketing opportunities.
  • Execute sales and marketing initiatives in a timely manner.
  • Monitor market trends and competitor activities, adjusting operations and strategies accordingly.
• IT & Systems:
  • Maintain full familiarity with key IT bar software.
  • Oversee till programming, ensuring alignment with menu updates and price changes.
• Human Resources:
  • Conduct regular performance appraisals, identifying staff development and training needs.
  • Follow disciplinary and grievance procedures as necessary.
  • Oversee recruitment processes to ensure staffing needs are met.
• Training & Development:
  • Ensure regular on-the-job training is conducted to meet agreed standards.
  • Ensure staff complete their training passports in a timely manner.

Qualifications & Skills Required:

• Proven experience in food and beverage management or a similar leadership role.
• Strong operational management, planning, and organisational skills.
• Excellent interpersonal, communication, and leadership abilities.
• Knowledge of stock control, financial management, and payroll systems.
• Familiarity with IT systems used in the food and beverage industry.
• Ability to identify and implement sales and marketing strategies.
• Comprehensive knowledge of hygiene standards, health and safety regulations, and liquor licensing requirements.
• Proficiency in training, performance appraisals, and staff development.

When you become part of our team, you'll enjoy:

• Celebrations: Access to company events and parties.
• Wellbeing Support: Health and wellbeing initiatives, including a free counselling programme.
• Work-Life Balance: Flexible working arrangements to suit your needs.
• Professional Development: Training opportunities and industry-recognised qualifications, including NVQs.
• Exclusive Discounts: 20% off food at other outlets with the group.

Take this opportunity to lead in a vibrant and supportive environment while enjoying the benefits of a company that values its people. The successful candidate will work 40-45 hrs per week, 5 out of 7 days. Interested candidates should forward CV in strictest confidence via link below.