Restaurant and Bar Service Supervisor in Belfast

We are seeking to recruit on behalf of our client, a major Hospitality Group based in Belfast, for a General Bar Manager for a busy City Centre Bar/Restaurant. The successful candidate will oversee all operations within the business, ensuring the department aligns with company guidelines, maximises revenue, and achieves pre-determined profit levels by delivering high-quality service. The role requires maintaining professional standards, optimising operational efficiency, and fostering guest satisfaction while adhering to staffing and payroll constraints.

Key Attributes for Success in This Role

• Genuine enthusiasm for delivering excellent customer care.
• Operational Management:
• Ensure prompt and efficient service of meals, snacks, functions, and beverages to the required standards.
• Maintain cleanliness and impeccable standards in the dining and kitchen areas, including table appointments.
• Resolve guest complaints swiftly to ensure exceptional service and guest satisfaction.
• Maintain a clean and fully stocked bar that meets stipulated requirements.
• Oversee staff training, ensuring barmen are well-trained, professionally attired, and provide friendly service.
• Take appropriate actions in cases of theft, burglary, or fire.
• Be familiar with all statutory food and beverage regulations and ensure liquor license conditions are upheld.
• Maintain a high profile by circulating throughout the bar, interacting with customers and staff.
• Uphold hygiene standards in line with company and statutory requirements.
• Conduct regular staff meetings and attend management meetings as required.
• Perform duty management roles as necessary.
• Conduct regular stock takes and ensure effective control systems for profit margin maintenance.
• Coordinate with the storekeeper online checks, spillages, and stock discrepancies.
• Maintain stock take results aligned with financial expectations.
• Payroll Management:
• Maintain staff rotas at levels that align with payroll budgets.
• Submit weekly payroll reports to Human Resources.
• Sales & Marketing:
• Develop and implement new sales and marketing opportunities.
• Execute sales and marketing initiatives in a timely manner.
• Maintain full familiarity with key IT bar software.
• Oversee till programming, ensuring alignment with menu updates and price changes.
• Conduct regular performance appraisals, identifying staff development and training needs.
• Training & Development:
• Ensure regular on-the-job training is conducted to meet agreed standards.
• Ensure staff complete their training passports in a timely manner.

Qualifications & Skills Required:

• Proven experience in food and beverage management or a similar leadership role.
• Strong operational management, planning, and organisational skills.
• Knowledge of stock control, financial management, and payroll systems.
• Familiarity with IT systems used in the food and beverage industry.
• Ability to identify and implement sales and marketing strategies.
• Comprehensive knowledge of hygiene standards, health and safety regulations, and liquor licensing requirements.
• Proficiency in training, performance appraisals, and staff development.

When you become part of our team, you'll enjoy:

• Celebrations: Access to company events and parties.
• Wellbeing Support: Health and wellbeing initiatives, including a free counselling programme.
• Work-Life Balance: Flexible working arrangements to suit your needs.
• Professional Development: Training opportunities and industry-recognised qualifications, including NVQs.
• Exclusive Discounts: 20% off food at other outlets with the group.

The successful candidate will work 40-45 hrs per week, 5 out of 7 days.