Client Services Account Manager in London

XOALA is a Neobank and a leading provider of payment solutions, committed to streamlining global finances by empowering businesses with innovative, secure, and efficient financial services. The company offers an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely, no matter where in the world you do business!

As a Client Services Account Manager, you will be part of a dynamic and client-focused team responsible for building trusted relationships, ensuring client satisfaction, and driving growth across assigned accounts. This role requires a proactive and customer-centric professional who can balance relationship management with commercial goals in a fast-paced, evolving FinTech environment.

• Serve as the primary point of contact for clients, maintaining a strong understanding of their needs and promoting the company's products and services.
• Build and maintain trusted relationships with clients across the business, fostering loyalty and engagement.
• Deliver exceptional customer service, promptly addressing inquiries, resolving issues, and ensuring client satisfaction.
• Represent the company at international expos, showcasing our brand and driving engagement through our vision and offerings.
• Maintain a solid understanding of the company's products, platforms, and financial solutions to effectively communicate their benefits and features.
• Identify cross-selling and upselling opportunities across financial products and services to maximize client value.
• Support business development initiatives by identifying and qualifying new opportunities within existing or potential client segments.
• Ensure all client communications and activities adhere to company policies, procedures, and regulatory standards.
• Stay current with market trends, competitor offerings, and industry developments to identify potential business opportunities.
• Maintain accurate, detailed, and up-to-date records of all client interactions, agreements, and opportunities in the CRM system.
• Collaborate with internal teams to ensure a seamless client experience.
• Perform any other duties as assigned by your line manager to support departmental goals.

• Proven similar experience as a Client Services/Account Manager, ideally within the EMI/FinTech/Financial Services industry.
• Strong understanding of financial products, payment systems, and client servicing models.
• Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
• Fluency in English (written and verbal) is required; additional languages are a plus.
• Proficient in CRM systems and account management tools; Salesforce experience is advantageous.
• Target-driven with a commercial mindset and strong problem-solving abilities.
• Highly organized, proactive, and adaptable to a fast-paced environment.

• Competitive remuneration package and performance-based annual bonuses.
• Work-life balance; hybrid (1 day work from home per week).
• Health insurance.
• Enhanced mental & wellness allowance.
• Referral bonus.
• Dynamic career growth in a dynamic and fast-growing global company.
• Ongoing development opportunities.

Are you interested in joining us? We are very excited to meet you and discuss how you can contribute to the success of the company! We commit to handle all your information with strict confidentiality.