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- Tasks: Build strong client relationships and drive growth in a fast-paced FinTech environment.
- Company: Join XOALA, a leading Neobank revolutionising global finance with innovative payment solutions.
- Benefits: Enjoy competitive pay, hybrid work, health insurance, and wellness allowances.
- Why this job: Make a real impact by helping clients navigate their financial needs globally.
- Qualifications: Experience in client services, strong communication skills, and a passion for FinTech.
- Other info: Dynamic career growth opportunities in a rapidly evolving global company.
The predicted salary is between 36000 - 60000 £ per year.
XOALA is a Neobank and a leading provider of payment solutions, committed to streamlining global finances by empowering businesses with innovative, secure, and efficient financial services. The company offers an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely, no matter where in the world you do business!
As a Client Services Account Manager, you will be part of a dynamic and client-focused team responsible for building trusted relationships, ensuring client satisfaction, and driving growth across assigned accounts. This role requires a proactive and customer-centric professional who can balance relationship management with commercial goals in a fast-paced, evolving FinTech environment.
Job Description- Serve as the primary point of contact for clients, maintaining a strong understanding of their needs and promoting the company's products and services.
- Build and maintain trusted relationships with clients across the business, fostering loyalty and engagement.
- Deliver exceptional customer service, promptly addressing inquiries, resolving issues, and ensuring client satisfaction.
- Represent the company at international expos, showcasing our brand and driving engagement through our vision and offerings.
- Maintain a solid understanding of the company's products, platforms, and financial solutions to effectively communicate their benefits and features.
- Identify cross-selling and upselling opportunities across financial products and services to maximize client value.
- Support business development initiatives by identifying and qualifying new opportunities within existing or potential client segments.
- Ensure all client communications and activities adhere to company policies, procedures, and regulatory standards.
- Stay current with market trends, competitor offerings, and industry developments to identify potential business opportunities.
- Maintain accurate, detailed, and up-to-date records of all client interactions, agreements, and opportunities in the CRM system.
- Collaborate with internal teams to ensure a seamless client experience.
- Perform any other duties as assigned by your line manager to support departmental goals.
- Proven similar experience as a Client Services/Account Manager, ideally within the EMI/FinTech/Financial Services industry.
- Strong understanding of financial products, payment systems, and client servicing models.
- Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
- Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
- Fluency in English (written and verbal) is required; additional languages are a plus.
- Proficient in CRM systems and account management tools; Salesforce experience is advantageous.
- Target-driven with a commercial mindset and strong problem-solving abilities.
- Highly organized, proactive, and adaptable to a fast-paced environment.
- Competitive remuneration package and performance-based annual bonuses.
- Work-life balance; hybrid (1 day work from home per week).
- Health insurance.
- Enhanced mental & wellness allowance.
- Referral bonus.
- Dynamic career growth in a dynamic and fast-growing global company.
- Ongoing development opportunities.
Are you interested in joining us? We are very excited to meet you and discuss how you can contribute to the success of the company! We commit to handle all your information with strict confidentiality.
Client Services Account Manager employer: Alchemy Markets
Contact Detail:
Alchemy Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching XOALA and its products inside out. Show us that you understand our mission and how you can contribute to client satisfaction and growth. Tailor your answers to reflect our values!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Services Account Manager. Highlight your relationship-building skills and how you've driven growth in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our dynamic team.
We think you need these skills to ace Client Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Account Manager. Highlight your experience in client management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the FinTech industry and how your background makes you a perfect fit for XOALA. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you increase client satisfaction or drive sales growth? Numbers speak volumes, so let us know how you made an impact in your previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team at XOALA!
How to prepare for a job interview at Alchemy Markets
✨Know Your Stuff
Make sure you have a solid understanding of XOALA's products and services. Familiarise yourself with their payment solutions and how they empower businesses. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use your excellent communication skills to engage them in conversation. Remember, this role is all about client relationships, so demonstrating your ability to connect is key!
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved client issues in the past. Highlight your proactive approach and how you balance client satisfaction with commercial goals. This will demonstrate that you can thrive in a fast-paced environment.
✨Stay Current
Research the latest trends in the FinTech industry and be ready to discuss them. Showing that you're up-to-date with market developments will impress your interviewers and prove that you're passionate about the field.
