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- Tasks: Build strong client relationships and drive growth in a fast-paced FinTech environment.
- Company: Join XOALA, a leading Neobank revolutionising global finance with innovative payment solutions.
- Benefits: Enjoy competitive pay, hybrid work, health insurance, and wellness allowances.
- Why this job: Make an impact in the FinTech world while developing your career in a dynamic team.
- Qualifications: Experience in client services and a solid understanding of financial products required.
- Other info: Exciting opportunities for growth in a rapidly evolving global company.
The predicted salary is between 28800 - 43200 £ per year.
XOALA is a Neobank and a leading provider of payment solutions, committed to streamlining global finances by empowering businesses with innovative, secure, and efficient financial services. The company offers an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely, no matter where in the world you do business!
As a Client Services Account Manager, you will be part of a dynamic and client-focused team responsible for building trusted relationships, ensuring client satisfaction, and driving growth across assigned accounts. This role requires a proactive and customer-centric professional who can balance relationship management with commercial goals in a fast-paced, evolving FinTech environment.
Job Description- Serve as the primary point of contact for clients, maintaining a strong understanding of their needs and promoting the company's products and services.
- Build and maintain trusted relationships with clients across the business, fostering loyalty and engagement.
- Deliver exceptional customer service, promptly addressing inquiries, resolving issues, and ensuring client satisfaction.
- Represent the company at international expos, showcasing our brand and driving engagement through our vision and offerings.
- Maintain a solid understanding of the company's products, platforms, and financial solutions to effectively communicate their benefits and features.
- Identify cross-selling and upselling opportunities across financial products and services to maximize client value.
- Support business development initiatives by identifying and qualifying new opportunities within existing or potential client segments.
- Ensure all client communications and activities adhere to company policies, procedures, and regulatory standards.
- Stay current with market trends, competitor offerings, and industry developments to identify potential business opportunities.
- Maintain accurate, detailed, and up-to-date records of all client interactions, agreements, and opportunities in the CRM system.
- Collaborate with internal teams to ensure a seamless client experience.
- Perform any other duties as assigned by your line manager to support departmental goals.
- Proven similar experience as a Client Services/Account Manager, ideally within the EMI/FinTech/Financial Services industry.
- Strong understanding of financial products, payment systems, and client servicing models.
- Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
- Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
- Fluency in English (written and verbal) is required; additional languages are a plus.
- Proficient in CRM systems and account management tools; Salesforce experience is advantageous.
- Target-driven with a commercial mindset and strong problem-solving abilities.
- Highly organized, proactive, and adaptable to a fast-paced environment.
- Competitive remuneration package and performance-based annual bonuses.
- Work-life balance; hybrid (1 day work from home per week).
- Health insurance.
- Enhanced mental & wellness allowance.
- Referral bonus.
- Dynamic career growth in a dynamic and fast-growing global company.
- Ongoing development opportunities.
Are you interested in joining us? We are very excited to meet you and discuss how you can contribute to the success of the company! We commit to handle all your information with strict confidentiality.
Account Manager (Client Services) employer: Alchemy Markets
Contact Detail:
Alchemy Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Client Services)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the FinTech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of financial products and payment systems. This will set you apart as a candidate who truly gets the industry.
✨Tip Number 3
Be proactive in following up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Manager (Client Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in client services and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the FinTech industry and how your background makes you a perfect fit for XOALA. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Use numbers and examples to demonstrate how you've driven growth or improved client satisfaction. We’re all about results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Alchemy Markets
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of XOALA's products and services. Familiarise yourself with their payment solutions and how they empower businesses globally. This will help you answer questions confidently and show your genuine interest in the role.
✨Build Rapport
As an Account Manager, relationship-building is key. During the interview, focus on showcasing your interpersonal skills. Share examples of how you've successfully built trust with clients in the past, and be ready to discuss how you would approach client relationships at XOALA.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach and ability to adapt in fast-paced environments, as this aligns perfectly with the dynamic nature of the FinTech industry.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if XOALA is the right fit for you.
