At a Glance
- Tasks: Support daily operations, client payments, and provide top-notch client assistance.
- Company: Join Alchemy Prime, a leading FCA-regulated CFD brokerage.
- Benefits: Health insurance, mental health allowance, hybrid work model, and career growth opportunities.
- Other info: Comprehensive training provided with a focus on compliance and data security.
- Why this job: Be the backbone of operations in a fast-paced fintech environment.
- Qualifications: Previous office experience and a university degree required.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US: Alchemy Prime Limited is an FCA-regulated, multi-asset CFD brokerage.
The company provides institutional and retail clients with access to global markets, offering deep liquidity, ultra-fast execution, and top-tier support through industry-leading platforms like Meta Trader 5.
JOB ROLE OVERVIEW
As an Operations Generalist, you will be the backbone of our daily client and business operations.
You will handle a diverse range of responsibilities spanning payment processing, client support, introducing broker (IB) management, and general sales support.
Full training will be provided to ensure you are fully versed in our CRM, communication platforms, and compliance protocols.
JOB DESCRIPTION: Payments (Deposits & Withdrawals)
- Process client deposits and withdrawals efficiently while strictly adhering to our Anti-Money Laundering (AML) controls, including our absolute prohibition of third-party payments and strict "return to source" withdrawal policy.
- Monitor daily client deposit thresholds and trigger necessary Source of Funds (SOF) or Source of Wealth (SOW) compliance checks.
- Collaborate seamlessly with the Finance and Sales teams to confirm receipt of funds and update client wallets using our dedicated internal Slack channels.
- Client Support
- Provide world-class, rapid-response assistance to clients via the Intercom ticketing system and live chat.
- Adhere to our strict client support Service Level Agreements (SLAs), aiming for a 2-minute maximum response time on live chats and an initial email response time of under 10 minutes.
- Assist clients with platform setup, CRM portal navigation, and password resets, while securely verifying client identity prior to discussing any sensitive account details.
- Act as the first line of troubleshooting for trade-related enquiries, escalating business-critical issues (e. g., slippage, outages) to our 24/5 Trading Desk in New York or the Malta Dealing Desk.
- Introducing Broker (IB) Management
- Facilitate the seamless onboarding of new Affiliates and Introducing Brokers, ensuring they complete required ID verifications via Sumsub.
- Prepare, issue, and log customized Referrer Agreements that dictate Cost Per Acquisition (CPA) or volume-based rebate schedules.
- Ensure UK-specific partnership compliance is met, noting that volume rebates for the UK entity are strictly limited to FCA-authorised introducing brokers or appointed representatives.
- Sales Support
- Working closely with both the sales team and clients to action requests at every stage of the sales cycle.
- Collaborate seamlessly with sales managers and clients via dedicated communication channels (such as Slack or Whats App).
- You will also be responsible for ensuring that the sales staff are kept fully informed of their clients' ongoing onboarding status, support requirements and requests.
- General Operations
- Update the Alchemy Prime UK website daily with vital Corporate Actions, including futures expiries, swap rate changes, and trading holidays.
- Track and process annual Legal Entity Identifier (LEI) renewals for our corporate clients via the Bloomberg LEI Portal, including securing client authorization and deducting applicable fees.
- Process account closure requests, manage GDPR data deletion workflows, and conduct monthly monitoring of inactive/dormant accounts in line with FCA record-keeping requirements.
PERSON SPECIFICATION
- Experience: At least some previous similar work experience (6 months-1 year) in a professional office environment.
Experience or exposure within the FX / financial space is highly preferred but not essential)
- Education: University degree required in a related field
- Skills: Exceptional written and verbal communication skills. Ability to multitask and prioritize effectively in a fast-paced, market-driven environment
- Traits: Detail-oriented with a strong understanding of the importance of financial compliance and data security
- REMUNERATION & BENEFITS: 🚀Health Insurance
- 🚀Mental & Physical Health Allowance
- 🚀Cycle to Work Scheme 🚀Employee Assistance Program
🚀Hybrid model: 1 day remote work per week (upon successful completion of the probationary period) 🚀Comprehensive, on-the-job training covering all operational systems and financial regulatory procedures 🚀Employee Referral Bonus 🚀Opportunity to learn and grow your career within a globally expanding fintech and brokerage group
Operations Generalist in London employer: Alchemy Group
Alchemy Prime Limited is an exceptional employer that prioritises employee growth and well-being, offering comprehensive training and a supportive work culture. With benefits like health insurance, a mental and physical health allowance, and a hybrid working model, employees can thrive in a dynamic environment while contributing to a leading FCA-regulated brokerage. Join us to be part of a globally expanding fintech group where your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Generalist in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Alchemy Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Generalist in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Alchemy Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Alchemy Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Alchemy Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Alchemy Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Alchemy Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Alchemy Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
