Service Delivery Manager

Service Delivery Manager – Wolverhampton

Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you\’re passionate about streamlined service delivery and have experience in logistics, storage, or relocation services, this is your chance to make a lasting impact.

What You’ll Be Doing:

• Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction.
• Managing teams across multiple locations to deliver on service level agreements and performance targets.
• Building and nurturing relationships with both internal departments and external stakeholders.
• Implementing and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols.
• Identifying and implementing process improvements to boost efficiency and revenue.
• Creating bespoke solutions tailored to customer requirements.
• Owning site-level P&L and contributing to strategic financial planning.
• Ensuring the safety, security, and ongoing maintenance of all facilities and equipment.
• Driving health & safety compliance, including audits, training, and wellbeing initiatives.
• Leading and developing site teams through goal-setting, coaching, and performance reviews.
• Preparing accurate reports on KPIs, budgets, and incidents for senior leadership.
• Ensuring full compliance with ESG principles, quality audits, and operational governance.

What We’re Looking For:

• Proven experience in service delivery, operations, or facilities management within the relocation, records management, or similar sectors.
• A coaching-led leadership style with the ability to manage, develop, and motivate cross-functional teams.
• Solid understanding of compliance, audits, and H&S legislation; IOSH training is desirable.
• Excellent communication and organisational skills, with strong data-driven decision-making abilities.
• Familiarity with operational and people management systems.
• Commercial awareness and a proactive mindset for driving change and continuous improvement.

Interested? Reach out to Alchemy Global Talent Solutions today.