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- Tasks: Lead service delivery across multiple sites, ensuring efficiency and customer satisfaction.
- Company: Join a top player in information management and relocation services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing service delivery and driving operational excellence.
- Qualifications: Experience in service delivery or operations is essential; leadership skills are a must.
- Other info: Be part of a team that values compliance, safety, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Manager – Wolverhampton Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you\’re passionate about streamlined service delivery and have experience in logistics, storage, or relocation services, this is your chance to make a lasting impact. What You’ll Be Doing: Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction. Managing teams across multiple locations to deliver on service level agreements and performance targets. Building and nurturing relationships with both internal departments and external stakeholders. Implementing and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols. Identifying and implementing process improvements to boost efficiency and revenue. Creating bespoke solutions tailored to customer requirements. Owning site-level P&L and contributing to strategic financial planning. Ensuring the safety, security, and ongoing maintenance of all facilities and equipment. Driving health & safety compliance, including audits, training, and wellbeing initiatives. Leading and developing site teams through goal-setting, coaching, and performance reviews. Preparing accurate reports on KPIs, budgets, and incidents for senior leadership. Ensuring full compliance with ESG principles, quality audits, and operational governance. What We’re Looking For: Proven experience in service delivery, operations, or facilities management within the relocation, records management, or similar sectors. A coaching-led leadership style with the ability to manage, develop, and motivate cross-functional teams. Solid understanding of compliance, audits, and H&S legislation; IOSH training is desirable. Excellent communication and organisational skills, with strong data-driven decision-making abilities. Familiarity with operational and people management systems. Commercial awareness and a proactive mindset for driving change and continuous improvement. Interested? Reach out to Alchemy Global Talent Solutions today.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Service Delivery Manager employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in service delivery and operational excellence within the logistics and relocation sectors. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can provide valuable insights and may even lead to referrals for the Service Delivery Manager position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved service delivery in previous roles. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your personal values align with them. This understanding will help you convey your enthusiasm for the role and the company during any discussions.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, operations, or facilities management. Use specific examples that demonstrate your ability to manage teams and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for streamlined service delivery. Mention your experience in logistics or relocation services and how it aligns with the company's goals.
Highlight Compliance Knowledge: Emphasise your understanding of compliance, audits, and health & safety legislation in your application. If you have IOSH training, be sure to mention it as it is desirable for this role.
Showcase Leadership Skills: Illustrate your coaching-led leadership style in your application. Provide examples of how you've developed and motivated cross-functional teams to achieve performance targets.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Experience
Be prepared to discuss your previous roles in service delivery, operations, or facilities management. Highlight specific examples where you improved efficiency or customer satisfaction, as this will demonstrate your capability to excel in the role.
✨Emphasise Leadership Skills
Since the role requires managing cross-functional teams, share your coaching-led leadership style. Discuss how you've motivated teams in the past and any successful strategies you've implemented to achieve performance targets.
✨Understand Compliance and Safety
Familiarise yourself with compliance standards, audits, and health & safety legislation relevant to the industry. Be ready to discuss how you've ensured compliance in previous positions and any training you've undertaken, such as IOSH.
✨Prepare for Data-Driven Discussions
As the role involves preparing reports on KPIs and budgets, brush up on your data analysis skills. Be ready to talk about how you've used data to make informed decisions and drive operational improvements in your past roles.
