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For Companies At a Glance
- Tasks: Lead service delivery across multiple sites, ensuring efficiency and customer satisfaction.
- Company: Join a top player in information management and relocation services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact while enhancing customer experiences and driving operational excellence.
- Qualifications: Experience in service delivery or operations is essential; leadership skills are a must.
- Other info: Ideal for those passionate about logistics and improving processes.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Delivery Manager – Wolverhampton
Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you're passionate about streamlined service delivery and have experience in logistics, storage, or relocation services, this is your chance to make a lasting impact.
What You’ll Be Doing:
- Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction.
- Managing teams across multiple locations to deliver on service level agreements and performance targets.
- Building and nurturing relationships with both internal departments and external stakeholders.
- Implementing and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols.
- Identifying and implementing process improvements to boost efficiency and revenue.
- Creating bespoke solutions tailored to customer requirements.
- Owning site-level P&L and contributing to strategic financial planning.
- Ensuring the safety, security, and ongoing maintenance of all facilities and equipment.
- Driving health & safety compliance, including audits, training, and wellbeing initiatives.
- Leading and developing site teams through goal-setting, coaching, and performance reviews.
- Preparing accurate reports on KPIs, budgets, and incidents for senior leadership.
- Ensuring full compliance with ESG principles, quality audits, and operational governance.
What We’re Looking For:
- Proven experience in service delivery, operations, or facilities management within the relocation, records management, or similar sectors.
- A coaching-led leadership style with the ability to manage, develop, and motivate cross-functional teams.
- Solid understanding of compliance, audits, and H&S legislation; IOSH training is desirable.
- Excellent communication and organisational skills, with strong data-driven decision-making abilities.
- Familiarity with operational and people management systems.
- Commercial awareness and a proactive mindset for driving change and continuous improvement.
Interested? Reach out to Alchemy Global Talent Solutions today.
Service Delivery Manager employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the logistics and relocation industry. Understanding the nuances of service delivery in this sector will help you speak confidently about your experience and how it aligns with our needs.
✨Tip Number 2
Highlight your leadership style during any discussions. We value a coaching-led approach, so be prepared to share examples of how you've successfully managed and developed teams in previous roles.
✨Tip Number 3
Demonstrate your understanding of compliance and health & safety legislation. Being able to discuss relevant regulations and how you've implemented them in past positions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with process improvements. We’re looking for someone who can identify inefficiencies and suggest actionable solutions, so come ready with specific examples from your career.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, operations, or facilities management. Use specific examples that demonstrate your ability to manage teams and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention your coaching-led leadership style and how it aligns with the company's goals of enhancing customer satisfaction and compliance.
Highlight Relevant Skills: In your application, emphasise your understanding of compliance, audits, and health & safety legislation. Mention any relevant training, such as IOSH, to strengthen your candidacy.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in service delivery metrics or successful team management experiences. This will help demonstrate your impact in previous roles.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Leadership Style
As a Service Delivery Manager, your leadership style is crucial. Be prepared to discuss your coaching-led approach and how you've successfully managed and motivated cross-functional teams in the past.
✨Demonstrate Operational Knowledge
Familiarise yourself with the specifics of service delivery and operations management. Be ready to share examples of how you've improved efficiency and customer satisfaction in previous roles, particularly in logistics or relocation services.
✨Highlight Compliance Awareness
Understanding compliance and health & safety legislation is key for this role. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in your previous positions, including any experience with audits.
✨Prepare for Data-Driven Discussions
Since the role involves preparing reports on KPIs and budgets, be ready to talk about your experience with data analysis. Share specific instances where your data-driven decisions led to positive outcomes in service delivery.
