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- Tasks: Coordinate bookings and handle inquiries for a seamless guest experience.
- Company: Join a global leader in hospitality solutions with a commitment to excellence.
- Benefits: Enjoy hybrid work options after probation and a dynamic team environment.
- Why this job: Be part of a vibrant culture while enhancing guest experiences worldwide.
- Qualifications: Previous hospitality experience is a plus; strong communication and organizational skills required.
- Other info: Shift work with occasional weekends; perfect for those seeking flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors.
This will run on a shift bases with occasional weekend working.
Responsibilities:
- Handle enquiries, bookings, and cancellations with accuracy and efficiency.
- Utilise reservation systems for processing and record-keeping.
- Provide prompt and excellent customer service via phone and email.
- Address guest concerns and special requests to enhance their experience.
- Liaise with departments for smooth communication and guest coordination.
Qualifications:
- Previous reservations or hospitality experience preferred.
- Strong organisational and communication skills.
- Proficient in reservation systems and basic computer packages.
- This is on site role with the opportunity to work hybrid after probation period.
Reservations Coordinator employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarize yourself with common reservation systems used in the hospitality industry. Being able to demonstrate your proficiency in these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service or hospitality roles. Be prepared to share specific examples of how you've handled guest inquiries or resolved issues, as this will showcase your ability to provide excellent service.
✨Tip Number 3
Since this role involves working with clients from around the world, brush up on your communication skills. Practice speaking clearly and confidently, as well as being attentive to cultural differences that may affect client interactions.
✨Tip Number 4
Be ready to discuss your organizational skills and how you manage multiple tasks efficiently. Prepare examples of how you've prioritized tasks in a busy environment, as this is crucial for a Reservations Coordinator.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reservations Coordinator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous reservations or hospitality experience you have. Be specific about your roles and how they relate to the responsibilities listed in the job description.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples in your application that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company and its needs. Mention how your skills and experiences align with the requirements of the Reservations Coordinator position.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Hospitality Experience
Make sure to highlight any previous experience you have in reservations or hospitality. Share specific examples of how you've handled bookings, cancellations, or guest inquiries to demonstrate your expertise.
✨Demonstrate Strong Communication Skills
Since the role requires excellent customer service, be prepared to discuss how you effectively communicate with clients. Practice answering questions clearly and concisely, and think of examples where you resolved guest concerns.
✨Familiarize Yourself with Reservation Systems
Research common reservation systems used in the industry. If you have experience with specific software, mention it during the interview. Showing that you're tech-savvy will give you an edge.
✨Prepare for Shift Work Questions
Since this position involves shift work and occasional weekends, be ready to discuss your availability and flexibility. Employers appreciate candidates who can adapt to varying schedules.
