Commercial Removals Account Manager in Maidstone

We are working exclusively with a well-respected removals company to source an experienced Commercial Removals Account Manager to support the growth of their commercial removals and logistics operations across the Southeast. This hybrid role is integral to strengthening their commercial presence across multiple depots, managing and developing key client accounts, and driving the expansion of services within commercial storage, workplace relocation, and broader logistics solutions, while ensuring the delivery of a high-quality, solutions-focused service.

Key Responsibilities:

• Develop, maintain and evolve a multi-depot commercial removals marketing strategy across the branch network, identifying both existing strengths and new market opportunities.
• Work with marketing to review and refine commercial/logistics removals marketing materials to support business growth.
• Identify market segments (public, private commercial, logistics) where the business has competitive advantage or potential exposure, targeting new removals clients and markets.
• Generate new business through existing contacts, responses to RFIs, private enquiries, and proactive outreach to companies, trade partners and competitors.
• Maintain and grow relationships with existing commercial removals and logistics clients; respond promptly to new enquiries and follow up on proposals, securing contracts where possible.
• Attend removals client surveys, planning meetings and project reviews (onsite or virtual); prepare operational schedules, pricing and proposals.
• Manage project oversight: liaise with third-party providers, obtain costs, confirm services, and coordinate with operational teams and branch managers to deliver services.
• Develop and implement profitable pricing strategies; update pricing in line with changing project scopes and obtain authorisation prior to commencement.
• Promote and sell additional services, including commercial storage solutions (e.g., vehicle storage, bulky/oversized items, palletised storage) to both new and existing removals clients.
• Work closely with operations departments and third-party suppliers to ensure resources/capacity are aligned with project demands; negotiate competitive rates when necessary.

Key Skills & Experience:

• Proven commercial or business development experience within the removals, relocation, logistics, or storage industries (commercial, office/industrial, or household goods).
• Strong track record of generating new business and developing long-term client relationships in commercial removals or logistics sectors.
• Experience with pricing strategy development, cost management, and supplier negotiations.
• Excellent project management skills, able to coordinate multiple stakeholders (clients, third-party providers, operations teams) and oversee delivery to agreed standards.
• Strong communication and interpersonal skills; ability to respond effectively to removals client needs, manage expectations, and address service issues professionally.
• Ensuring compliance with Health & Safety legislation, company policies, and quality standards (including relevant industry quality systems and data protection legislation).