At a Glance
- Tasks: Supervise removals operations and ensure high service standards.
- Company: Established removals company in Greenford, Greater London.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Join a supportive team with opportunities for growth and learning.
- Why this job: Lead a team and make a difference in people's moving experiences.
- Qualifications: Experience in removals operations and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an experienced Removals Operations Supervisor to join a well-established removals company in Greenford, Greater London.
This is an excellent opportunity for an operations professional with experience in household goods (HHG) and commercial removals services to oversee daily operations and ensure consistently high service standards.
Key Responsibilities
- Supervise the day-to-day delivery of household goods (HHG), commercial and office removal operations.
- Coordinate removal crews, drivers, vehicles and equipment to ensure efficient allocation of resources.
- Plan and oversee daily removal schedules, ensuring jobs are completed safely, efficiently and on time.
- Brief crews on job requirements, access restrictions, customer expectations and special handling requirements.
- Monitor operational performance throughout the day and resolve delays, staffing issues and service challenges.
- Ensure removal crews comply with company health and safety procedures, manual handling requirements and safe working practices.
- Maintain high standards of customer service throughout each move and promptly address operational concerns or complaints.
- Liaise with customers, surveyors, move coordinators, sales teams and warehouse personnel to ensure smooth job execution.
- Conduct vehicle, equipment and operational checks to ensure resources are maintained and ready.
- Support the recruitment, onboarding, training and ongoing development of removals drivers, porters and crews.
- Monitor productivity, overtime, vehicle utilisation and other operational costs to support profitable service delivery.
- Maintain accurate operational records, job documentation, incident reports and performance information.
Key Skills & Experience
- Previous operational experience within the removals, relocation or household goods industry.
- Experience supervising removal crews, drivers or other field-based operational teams.
- Strong planning, scheduling and resource-allocation skills within a fast-paced environment.
- Excellent leadership, communication and problem-solving capabilities.
- Good knowledge of health and safety, manual handling and operational compliance requirements.
- Strong customer-service skills with the ability to manage operational issues professionally and effectively.
Removals Operations Supervisor in London employer: Alchemy Global Talent Solutions
Join a dynamic removals company in Luton that values its employees and fosters a supportive work culture. With a focus on professional development, you will have ample opportunities to enhance your skills in international move coordination while enjoying competitive benefits and a collaborative environment. This role not only offers meaningful work but also the chance to be part of a team that prioritises customer satisfaction and operational excellence.
Contact Details:
Alchemy Global Talent Solutions Recruitment Team
