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- Tasks: Manage international moves, ensuring smooth relocations for corporate clients.
- Company: Join a leading global moving team focused on customer satisfaction.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days remote.
- Why this job: Be part of a dynamic team that values service excellence and client relationships.
- Qualifications: Experience in international moving or relocation is essential; strong IT skills required.
- Other info: Opportunity to work with diverse clients and enhance your logistics expertise.
The predicted salary is between 36000 - 60000 £ per year.
A new opportunity is available for an experienced International Moving Specialist to join our client\’s corporate global moving team.
The International Moves Specialist will manage the household goods moving process, partnering with corporate assignees throughout their international relocation process. You will be responsible for ensuring complete satisfaction during the move, delivering high levels of customer service.
Hybrid working, 3 days in office and 2 days remote.
Responsibilities:
- Managing the household goods moving process for corporate assignees
- Liaising with clients and assignees to arrange pre-move surveys
- Maintaining relationships with corporate clients, providing high levels of customer service at all times
- Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
- Acting as the primary point of contact for the assignee through the entire move process
- Communicate with shipping lines and airfreight partners to ensure that goods are shipped in line with expectations
- Tracking all relevant moving and shipping documentation and having an understanding of customs regulations
- Acting as the main point of contact for external vendors and other internal departments
- Produce international moves quotations by calculating volumes, quotes and exchange rates
- Ensure all household goods shipments are invoiced fully, on time and cover additional charges
- Responding to client queries and complaints, and identifying areas in need of improvement
- Using your knowledge to seek the best rates and services from suppliers
- Liaise with insurance brokers and clients should a claim be required
- Updating all systems and records as and when required
- Maximise profitability while maintaining service standards
Skills & Experience:
- Experience working within the international household goods moving and/or relocation sector is essential
- Strong knowledge of shipping, logistics and freight forwarding processes
- A positive and personable attitude with excellent problem-solving skills
- Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
- Strong IT and MS Office experience using Outlook, Word and Excel
International Moving Specialist employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Moving Specialist
✨Tip Number 1
Network with professionals in the international moving and relocation sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in shipping and logistics. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed client relationships or resolved issues during a move. Real-life examples will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Research StudySmarter and our corporate values. Understanding our mission and how we operate will help you align your answers during interviews, making you a more appealing candidate for the role.
We think you need these skills to ace International Moving Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the international household goods moving and relocation sector. Emphasise your knowledge of shipping, logistics, and freight forwarding processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully managed moves or resolved client issues in the past.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with MS Office applications like Outlook, Word, and Excel. This is crucial for managing documentation and communication effectively.
Showcase Your Client Relationship Experience: Demonstrate your ability to maintain relationships with corporate clients. Include examples of how you've provided high levels of customer service and managed client queries or complaints.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the international moving and relocation sector. Be prepared to discuss shipping logistics, customs regulations, and any relevant experience you have in managing household goods moves.
✨Highlight Customer Service Skills
Since this role involves liaising with corporate clients and assignees, emphasise your customer service experience. Share examples of how you've successfully managed client relationships and resolved issues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific scenarios where you had to manage a challenging move or resolve a client complaint, showcasing your ability to think on your feet.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to the role. Be ready to discuss how you have met or exceeded KPIs in past positions, as this will show your commitment to maintaining high service standards.
