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- Tasks: Manage international moves, ensuring a smooth relocation process for corporate clients.
- Company: Join a leading global moving team dedicated to exceptional customer service.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days remote.
- Why this job: Be the key contact for clients, making a real impact on their relocation experience.
- Qualifications: Experience in international moving or relocation is essential; strong IT skills required.
- Other info: Opportunity to work in a dynamic environment with a focus on client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A new opportunity is available for an experienced International Moving Specialist to join our client\’s corporate global moving team.
The International Moves Specialist will manage the household goods moving process, partnering with corporate assignees throughout their international relocation process. You will be responsible for ensuring complete satisfaction during the move, delivering high levels of customer service.
Hybrid working, 3 days in office and 2 days remote.
Responsibilities:
- Managing the household goods moving process for corporate assignees
- Liaising with clients and assignees to arrange pre-move surveys
- Maintaining relationships with corporate clients, providing high levels of customer service at all times
- Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
- Acting as the primary point of contact for the assignee through the entire move process
- Communicate with shipping lines and airfreight partners to ensure that goods are shipped in line with expectations
- Tracking all relevant moving and shipping documentation and having an understanding of customs regulations
- Acting as the main point of contact for external vendors and other internal departments
- Produce international moves quotations by calculating volumes, quotes and exchange rates
- Ensure all household goods shipments are invoiced fully, on time and cover additional charges
- Responding to client queries and complaints, and identifying areas in need of improvement
- Using your knowledge to seek the best rates and services from suppliers
- Liaise with insurance brokers and clients should a claim be required
- Updating all systems and records as and when required
- Maximise profitability while maintaining service standards
Skills & Experience:
- Experience working within the international household goods moving and/or relocation sector is essential
- Strong knowledge of shipping, logistics and freight forwarding processes
- A positive and personable attitude with excellent problem-solving skills
- Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
- Strong IT and MS Office experience using Outlook, Word and Excel
International Moving Specialist employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Moving Specialist
✨Tip Number 1
Network with professionals in the international moving and relocation sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in shipping and logistics. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service and problem-solving. Think of specific examples from your past experience that showcase your skills in managing relocations and client relationships.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailor your conversations during interviews to reflect how your personal values align with ours, showing that you’re not just a fit for the role, but for the team as well.
We think you need these skills to ace International Moving Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the international household goods moving and relocation sector. Emphasise your knowledge of shipping, logistics, and customer service skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you successfully managed moving processes or improved client satisfaction, demonstrating your problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills, particularly with MS Office applications. Provide examples of how you've used these tools to manage logistics or improve efficiency in previous roles.
Showcase Customer Relationship Management: Discuss your experience in maintaining relationships with clients and handling queries or complaints. Use specific examples to illustrate how you have provided high levels of customer service in past positions.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the international moving and relocation sector. Be prepared to discuss shipping, logistics, and freight forwarding processes, as well as any relevant customs regulations. This will show that you are not only experienced but also knowledgeable about the specifics of the role.
✨Highlight Customer Service Skills
Since the role involves managing relationships with corporate clients and ensuring their satisfaction, be ready to share examples of how you've provided excellent customer service in previous positions. Discuss any challenges you faced and how you resolved them to maintain client satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to the moving process. Think of scenarios where you had to solve problems quickly and effectively, and be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with Technology
As the role requires strong IT skills, particularly in MS Office, ensure you are comfortable discussing your experience with these tools. You might be asked to demonstrate your proficiency in Excel or Word, so brush up on any relevant functions or features that could be useful in managing moving documentation.
